GetStream.io Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

GetStream.io mentions (29)

• Unlocking Real-Time Chat with GetStream.io: A Developer's Guide 💬

  In today's fast-paced digital world, real-time communication is key. Whether you're building a messaging app, a social media platform, or a customer support system, integrating a reliable and scalable chat solution is crucial. This is where GetStream.io comes into play. GetStream.io offers a robust chat API that makes it easy to add real-time chat functionality to your applications. In this post, we'll explore how... - Source: dev.to / 24 days ago

• A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev

  Getstream.io — Build scalable In-App Chat, Messaging, Video and audio, and Feeds in a few hours instead of weeks. - Source: dev.to / 5 months ago

• Recommendations for an external messenger integration/API?

  I have looked into a getstream.io integration, however it seems that the Ruby SDK is really treated as a second class citizen. There's bugs with the documented API (I'm having issues even creating users and querying users), the usage of the gem is low and there is an open issue since May that no one has even looked at, which doesn't give me hope for long term support. Source: 8 months ago

• On what side project you guys are working on?

  An ultralight social media app with no dependencies that can run on shared web hosting. It's an API like Getstream, so F/E is up to you. I've had a fork of it in production for 2.5 years on a subscription site that generates a small income. Source: almost 1 year ago

• Need Advice : Choosing Between Stream and MirrorFly for Chat Implementation

  Now, I'm seeking your advice and opinions. If you have experience using Stream or MirrorFly for chat implementation, I'd greatly appreciate any insights you can provide. Here are some questions I have:. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago