Software Alternatives, Accelerators & Startups

Glimpse VS LiveAgent

Compare Glimpse VS LiveAgent and see what are their differences

Glimpse logo Glimpse

Discover trends before they're trending

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Glimpse Landing page
    Landing page //
    2023-10-21

Use the code saashub for 50% off your first month

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Glimpse

Pricing URL
-
$ Details
freemium $49.0 / Monthly (Pro)
Platforms
Google Chrome
Release Date
2022 February

Glimpse features and specs

  • Absolute Search Volume: Yes
  • Trend Discovery: Yes
  • People Also Search: Yes
  • Channel Breakdown: Yes
  • Trend Trajectory: Yes
  • Trend Forecasting: Yes
  • Topic Map: Yes
  • Data Export (Google Sheets / Excel): Yes
  • Google Search Console Sync: Yes
  • Amazon Search Data: Yes
  • Trend Alerts: Yes
  • Seasonality: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Glimpse videos

Glimpse Review - with Tom Vasel

More videos:

  • Review - The Begg Knives Steelcraft Mini Glimpse Pocketknife: The Full Nick Shabazz Review
  • Review - Blade - Glimpse FPV - Review and Flight

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Glimpse and LiveAgent)
Trends
100 100%
0% 0
Customer Support
0 0%
100% 100
Productivity
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Glimpse and LiveAgent.

What makes your product unique?

Glimpse's answer

Glimpse leverages a proprietary algorithm that doesn’t have the lag that other search volume data providers have. Other providers have a number of issues, including lag time and bundling similar keywords together, which decrease the accuracy of their estimates. This is especially important for trends - for example, many of the other tools showed “chatgpt” having 0 or minimal search volume in mid-January 2023 when Glimpse showed it having 4M searches. Google Trends data doesn't suffer from these issues, and Glimpse's data is the only source that aligns with Google Trends.

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Glimpse and LiveAgent

Glimpse Reviews

We have no reviews of Glimpse yet.
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LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Glimpse seems to be more popular. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Glimpse mentions (16)

  • Advices on making money online.
    If you want to build something instead, I suggest taking a look at indie hackers to see what other people are doing or using a tool like glimpse to find trends before they pop-off and build a solution to those things. Source: 11 months ago
  • What job would be the best for someone just getting into Computer Science?
    The most valuable and impressive thing you can do is build a business. Hands down. Especially if it makes money. That will show you're not just a cog in the wheel but able to critically think and have valuable practical skillsets. I would experiment with something that has tailwinds. Like an AI business, or a VR business once the new apple VR app store comes out. you'd be shocked at how much you can make... Source: 12 months ago
  • I want to help entrepreneurs start successful businesses
    For example; trends.co is not very good because the people that write for them are journalists, not business owners so although the writing is good, the ideas are poorly researched. On the other hand, meetglimpse.com is pretty good, they have nuanced and unique business ideas that you can take advantage of but the market research behind it is a little lacking, their chrome extension tool is great tho. And then... Source: about 1 year ago
  • What realistic online business could I start these days with 5000$
    a lot of things. I've built 3 online businesses that were profitable with under $1000. it's really just a hustle once you get product market fit. Starting something online shouldn't take that much money if you know how to test it. Check out like trends.vc, explodingideas.co, meetglimpse.com etc. They may be able to spark your creativity for ideas that could be good opportunities for the price point. Source: about 1 year ago
  • Underrated/lesser known side hustles?
    Great idea. You should scrape ideas from meetglimpse.com, explodingideas.co, trends.co and the other sites that post ideas. Would be an easy way to bulk up the document. Source: about 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Glimpse and LiveAgent, you can also consider the following products

Exploding Topics - Get inspirations for blog posts, startup projects, cocktail conversations and beyond on Trennd, the one-stop aggregator for emerging search and social trends.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Trends - Explore Google trending search topics with Google Trends.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Widgeridoo - Custom and pre-made widgets for iOS and macOS

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.