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GOAT VS LiveAgent

Compare GOAT VS LiveAgent and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

GOAT logo GOAT

The global destination for authentic sneakers on desktop, iPhone and Android. We guarantee authenticity on every sneaker purchase or your money back.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • GOAT Landing page
    Landing page //
    2020-02-26
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

GOAT features and specs

  • Headquarters: Culver City, CA

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

GOAT videos

+ Add

Is GOAT worth it? | GOAT Sneaker App Review | Is It Legit?

More videos:

  • Review - The Truth About Buying Shoes From Goat App
  • Review - You HAVE to SEE THIS before buying from GOAT APP! SNEAKER APP Review

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to GOAT and LiveAgent)

GOAT

LiveAgent

Online Marketplace
100 100%
Online Marketplace
0% 0
Customer Support
0 0%
Customer Support
100% 100
Shopping
100 100%
Shopping
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing GOAT and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using GOAT and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare GOAT and LiveAgent

GOAT Reviews

Five apps you've never heard of that teens are using to shop
In June, GOAT was the eighth most popular shopping app by Gen Z iPhone users, according to App Annie. Through the app, users can buy new or used sneakers from popular companies like Nike and Adidas. Avid sneaker purchasers and sellers prefer apps like GOAT because of their authentication services, which is much-needed in an industry where knock-offs run high. In 2018,...
Source: www.cnbc.com
Sneaker Reselling Sites: A Roundup | Highsnobiety
In February 2018, GOAT announced it would be merging with long-time consignment retailer Flight Club. Speaking on the merger, co-founder and CEO of GOAT Eddy Lu said: “As the first company to focus on reselling rare sneakers, Flight Club revolutionized sneaker retail and paved the way for what is now a two billion dollar resale industry. The merger of Flight Club and GOAT,...
Source: www.highsnobiety.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, GOAT seems to be more popular. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

GOAT mentions (17)

  • Is goat.com trustworthy when buying WOW10
    So I've seen that goat.com sells way of wade 10 and they go for very cheap aswell. They say they have legit checks so are they reallt trustworthy? Source: 8 months ago
  • What should I get for Flat feet?
    I got mine off goat.com for under retail, others have said wowsole is a good way to get them. Source: about 1 year ago
  • New balance 550 men wide model ?
    I'm not sure about goat.com but New Balance 550 definitely has 2E option. Source: about 1 year ago
  • QC RW BATCH JORDAN 1 SHATTERED BACK BOARD FROM WWTOP ¥390
    According to a pair of used ones I just pulled up on goat.com. Source: about 1 year ago
  • FAQs
    A: QC-ing your own items is very easy. Just go to Goat.com, search the sneaker you want, click “used,” and compare the photos of your reps to retail. Just remember that retail items vary heavily. There is a 95% chance you are overthinking it. Source: over 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing GOAT and LiveAgent, you can also consider the following products

StockX - Stock market for buying/selling limited edition sneakers

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Poshmark - Poshmark is the #1 place to buy and sell fashion. Shop millions of closets–and sell yours too!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

thredUp - thredUp is the free fashion resale app for the consumer to buy and sell secondhand clothing online.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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