Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Google Cloud Functions seems to be a lot more popular than Zoho Desk. While we know about 43 links to Google Cloud Functions, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
The first reason is that serverless architectures are inherently scalable and elastic. They automatically scale up or down based on the incoming workload without requiring manual intervention through serverless compute services like AWS Lambda, Azure Functions, or Google Cloud Functions. - Source: dev.to / about 1 month ago
The FaaS platform gained a lot of popularity which resulted in many competitors. There was OSS providers like OpenFaaS or Fission. There were of course the commercial versions to like Azure Functions and Google Cloud Functions. - Source: dev.to / about 2 months ago
One of the issues developers can encounter when developing in Cloud Functions is the time taken to deploy changes. You can help reduce this time by dynamically loading some of your Python classes. This allows you to make iterative changes to just the area of your application that you’re working on. - Source: dev.to / 7 months ago
I've been looking at Google Secret Manager which sounds promising but I've not been able to find any examples or tutorials that help with the actual practical details of best practice or getting this working. I'm currently reading about Cloud Functions which also sound promising but again, I'm just going deeper and deeper into GCP without feeling like I'm gaining any useful insights. Source: 8 months ago
Serverless computing was also introduced, where the developers focus on their code instead of server configuration.Google offers serverless technologies that include Cloud Functions and Cloud Run.Cloud Functions manages event-driven code and offers a pay-as-you-go service, while Cloud Run allows clients to deploy their containerized microservice applications in a managed environment. - Source: dev.to / 11 months ago
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Google App Engine - A powerful platform to build web and mobile apps that scale automatically.
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Salesforce Platform - Salesforce Platform is a comprehensive PaaS solution that paves the way for the developers to test, build, and mitigate the issues in the cloud application before the final deployment.
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AWS Lambda - Automatic, event-driven compute service
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!