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GoToAssist VS Amazon EC2 Systems Manager

Compare GoToAssist VS Amazon EC2 Systems Manager and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

GoToAssist logo GoToAssist

RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!

Amazon EC2 Systems Manager logo Amazon EC2 Systems Manager

Learn how to shorten the time to detect and resolve problems. View operational data from multiple AWS services and automate tasks across AWS resources.
  • GoToAssist Landing page
    Landing page //
    2023-08-20
  • Amazon EC2 Systems Manager Landing page
    Landing page //
    2023-04-30

GoToAssist features and specs

  • Ease of Use
    GoToAssist provides a user-friendly interface, making it simple for technicians to navigate and manage support sessions efficiently.
  • Remote Control & Diagnostics
    It offers comprehensive remote control capabilities and diagnostic tools, enabling technicians to troubleshoot and resolve issues quickly.
  • Multi-Platform Support
    GoToAssist supports a wide range of platforms, including Windows, Mac, iOS, and Android, making it versatile for various environments.
  • Security Features
    The service includes robust security measures such as end-to-end encryption and multi-factor authentication to protect sensitive information.
  • Scalability
    It can easily scale to accommodate growing teams or increasing support demands without significant downtime or performance issues.

Possible disadvantages of GoToAssist

  • Cost
    GoToAssist can be relatively expensive compared to some other remote support solutions, making it less accessible for smaller organizations or individuals.
  • Learning Curve
    Though the interface is user-friendly, new users may still face a moderate learning curve to fully utilize all advanced features.
  • Connectivity Issues
    Some users have reported occasional connectivity problems, which can interrupt support sessions and reduce productivity.
  • Limited Customization
    The platform offers limited customization options for branding and interface adjustments, which might not meet all organizational needs.
  • Support Response Time
    Users have experienced slow response times from GoToAssist’s customer support, which can be frustrating during critical issues.

Amazon EC2 Systems Manager features and specs

No features have been listed yet.

GoToAssist videos

+ Add

Introducing RescueAssist: Radically Refreshing Employee Support

More videos:

  • Tutorial - How to Connect with a RescueAssist Technician

Amazon EC2 Systems Manager videos

No Amazon EC2 Systems Manager videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to GoToAssist and Amazon EC2 Systems Manager)

GoToAssist

Amazon EC2 Systems Manager

Remote Desktop
100 100%
Remote Desktop
0% 0
Monitoring Tools
69 69%
Monitoring Tools
31% 31
IT Management
0 0%
IT Management
100% 100
Remote PC Access
100 100%
Remote PC Access
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare GoToAssist and Amazon EC2 Systems Manager

GoToAssist Reviews

14 Best TeamViewer Alternatives of 2022
GoToAssist was previously known as Rescue Assist. It is a product designed and developed by LogMeIn. Rescue Assist can be launched directly from a browser. You can even install it on a mobile device and a desktop computer. This makes Rescue Assist one of the best TeamViewer alternatives and, of course, of the best remote access terminals available today.
Source: www.cloudzat.com
25 Best TeamViewer Alternative Software (Free/Paid) in 2021
RescueAssist is a cloud-based remote support platform. This platform is used for IT support teams and customer and support organizations. This remote desktop software for creating the Rescue brand of support products.
Source: www.guru99.com

Amazon EC2 Systems Manager Reviews

We have no reviews of Amazon EC2 Systems Manager yet.
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Social recommendations and mentions

Based on our record, Amazon EC2 Systems Manager should be more popular than GoToAssist. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

GoToAssist mentions (2)

Amazon EC2 Systems Manager mentions (17)

  • Ensuring secure values by private keys in AWS (KMS, SSM, Secrets Manager)
    This "protection" layer of our sensitive value is based on the composition of two AWS services: Key Management Service is the one responsible for creating the private key which will be used to encrypt our value, then Secret Manager or System Manager: Parameters Store allow us to accomplish the same functionality but they differ on some caveats, since the chosen one will be used for saving the secured encrypted... - Source: dev.to / about 2 years ago
  • 6 Best Practices for AWS Monitoring
    AWS Systems Manager is a service that allows you to manage and automate tasks across your AWS resources. One powerful feature of Systems Manager is the ability to set up automated remediation tasks, which can help you quickly resolve issues without manual intervention. For example, you can set up a remediation task that automatically restarts an EC2 instance if its CPU utilization exceeds a certain threshold. Source: about 2 years ago
  • How to set up AWS Session Manager logging cross account
    Instead, it uses an SSM Agent. And this agent will register itself to the AWS Systems Manager. It will use the attached instance profile to do that. From that point on when you request a shell from the Session Manager. The agent will react on this response and establish the connection. - Source: dev.to / over 2 years ago
  • Uncomplicating cloud Security — Foundations (Part 1)
    AWS Systems Manager: you can centralize access to VMs through the service and automate security patching using the tool also. - Source: dev.to / over 2 years ago
  • AWS services for SREs
    You can find more about AWS Systems Manager here. - Source: dev.to / over 3 years ago
View more

What are some alternatives?

When comparing GoToAssist and Amazon EC2 Systems Manager, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ScreenConnect - ScreenConnect is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

Goverlan - Goverlan Reach provides IT systems support and remote management software solutions enabling innovative and simplified ways for businesses to address remote IT administration needs.

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

VMware vCenter - VMware vCenter Server provides a centralized platform for managing your VMware vSphere environments.

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