Software Alternatives, Accelerators & Startups

GTmetrix VS Freshdesk

Compare GTmetrix VS Freshdesk and see what are their differences

GTmetrix logo GTmetrix

GTmetrix is a free tool that analyzes your page's speed performance. Using PageSpeed and YSlow, GTmetrix generates scores for your pages and offers actionable recommendations on how to fix them.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • GTmetrix Landing page
    Landing page //
    2023-10-18
  • Freshdesk Landing page
    Landing page //
    2022-01-28

GTmetrix videos

WordPress Speed Optimization - How I Got 100% GTmetrix Scores

More videos:

  • Review - A2 Hosting Review + GTmetrix Speed Test - 2020
  • Review - Another WordPress Page Builder Bites The Dust & Why Most Reporting Tools Like GTMetrix SUCK

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to GTmetrix and Freshdesk)
Website Monitoring
100 100%
0% 0
Customer Support
0 0%
100% 100
Performance Monitoring
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using GTmetrix and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare GTmetrix and Freshdesk

GTmetrix Reviews

  1. A Reliable Tool for Page Speed Analysis

    GTmetrix is a free tool that offers a comprehensive analysis of your page's speed performance. Using PageSpeed and YSlow, GTmetrix generates scores for your pages and provides actionable recommendations on how to improve them. As a user of GTmetrix, I can say that it is a reliable tool for identifying and fixing issues that may be affecting the loading speed of your website.

    🏁 Competitors: Pingdom
    👍 Pros:    Detailed|Free|Additional features
    👎 Cons:    Not accurate|Free plan with limited options

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, GTmetrix seems to be a lot more popular than Freshdesk. While we know about 138 links to GTmetrix, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

GTmetrix mentions (138)

  • How We Went from 46 to 99 Performance Score to Improve Our Website Speed
    GMetrics, a tool that shows website loading behavior, helped us identify resources from external domains that caused the longest connection times. In purple, you see the time it took for a Domain Name Server to receive the request for a domain name's IP address, and in light green, you see server connection time. They took too long, so we accelerated them by reducing server connection time. - Source: dev.to / 16 days ago
  • How to improve page load speed and response times: A comprehensive guide
    These tools provide comprehensive insights into frontend performance, user experience, and potential bottlenecks. They measure performance metrics like response times, PLT, FCP, and LCP. Popular performance speed testing tools include Google PageSpeed Insights, WebPageTest, GTmetrix, Pingdom, and Google Lighthouse. They help point out areas of poor performance and send out alerts if response times get too slow. - Source: dev.to / 4 months ago
  • Optimizing Images for Developer Blogs
    GTmetrix: is a tool that helps identify the reasons behind slow loading times. - Source: dev.to / 4 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Gtmetrix.com — Reports and thorough recommendations to optimize websites. - Source: dev.to / 5 months ago
  • Let’s talk about your site’s performance - FREE e-book included
    First things first - understand if your site has speed issues. Tools like GTmetrix and Pingdom can help assess your site's performance. With our Speed Optimizer Plugin you never have to leave your site’s backend, we made a convenient integrated speed test to easily check the optimization level of your site in over 20 different areas. Source: 7 months ago
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Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing GTmetrix and Freshdesk, you can also consider the following products

PageSpeed Insights - PageSpeed is addon for ...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WebPagetest - Run a free website speed test from multiple locations around the globe using real browsers...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Website Speed Test by Pingdom - Pingdom is a website performance monitoring software.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!