Hack The Box Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Hack The Box mentions (67)

• Tips for a CS student in college who wants to get into cyber-sec?

  You could also put any work you have done such as I am this far on tryhackme.com or hackthebox.com. Source: 12 months ago

• How long did it take for you to make 80-100k?

  Definitely. There’s (Try Hack Me)[http://tryhackme.com] and (Hack The Box)[http://hackthebox.com], which are both excellent interactive learning platforms. I’m less personally familiar with Hack The Box, but at least for Try Hack Me, there are free modules and there are also modules locked behind a subscription service (it was $90/year when I signed up last year). I found it very helpful when I was prepping for my... Source: about 1 year ago

• Jak nauczyć się etycznego hackingu?

  I'm sure there are some great Polish resources out there, unfortunately, I only know English language resources like https://tryhackme.com, Https://hackthebox.com, Https://overthewire.org, Etc. Source: about 1 year ago

• Linux noob

  Most people that get into pentesting are already pretty familiar with Windows/Linux/Networking concepts, so you have an uphill battle in front of you. hackthebox.com and the youtube channel Ippsec are good places to start. Source: over 1 year ago

• How do I get started in all of this?

  Have to agree, for a beginner and even beyond that, http://tryhackme.com/ is a great resource. There are others like http://hackthebox.com/ but they are considered a little bit less beginner friendly. Source: over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago