HaloITSM VS Matrix.org
Compare HaloITSM VS Matrix.org and see what are their differences
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management
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HaloITSM
Freshservice
ALVAO IT Service Management
Jira Service Desk
Hornbill
Jira Service Management
SysAid
Zendesk
Matrix.org
Element.io
Telegram
Signal
Slack
Mattermost
Tox
Rocket.Chat
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
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Based on our record, Matrix.org seems to be a lot more popular than HaloITSM. While we know about 583 links to Matrix.org, we've tracked only 2 mentions of HaloITSM. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Https://haloitsm.com/ might be a good fit. It's a solid, full featured system with a huge number of features. Source: over 1 year ago
Looking for a spiceworks replacement also. Does anyone have experience with https://haloitsm.com/ or https://gogenuity.com/. Source: over 2 years ago
The beginning of enshitification of discord (while 100% expected) for some reason hits harder then any other service I've used throughout all these years. It has entirely replaced social media for me. It just felt more organic to me then anything else. So... Since I've heard about the ads coming to discord, and I have looked into alternatives. They do exist, in varying quality, and there are programs for some of... - Source: Hacker News / about 2 months ago
GitHub Discussions can also be a great place for support as long as these are regularly monitored. Another option along the same lines is Discourse and the Open Source Matrix which is used by quite a few Open Source and community-based projects. - Source: dev.to / 3 months ago
Tangential: the article notes that Telegram is an “encrypted messaging app”. While this is technically true, it's worth keeping in mind that it's not end-to-end encrypted, so it's less secure in that regard than, say, Signal or even WhatsApp. Telegram does have opt-in end-to-end encrypted one-on-one chats, but those are very inconvenient to use. For a properly encrypted chat app, including group chats (opt-in),... - Source: Hacker News / 5 months ago
I'd love something like the Matrix [0] data model (JSON messages aggregated in an eventually-consistent chatroom CRDT) transmitted over something like simplex for metadata resistance. [0] https://matrix.org. - Source: Hacker News / 7 months ago
Trillian mod here. There's this new thing called Beeper, works on matrix.org. It's not as the good old times, but I'm currently using whatsapp, FB messenger, discord, telegram, signal, imessage and a few more. It's not Cerulean experience, but it's... Slowly improving. Source: 7 months ago
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
Element.io - Secure messaging app with strong end-to-end encryption, advanced group chat privacy settings, secure video calls for teams, encrypted communication using Matrix open network. Riot.im is now Element.
ALVAO IT Service Management - Manage everything from ticketing to asset tracking and boost your business with one powerful ITSM platform that eases your IT department workload.
Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.
Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
Signal - Fast, simple & secure messaging. Privacy that fits in your pocket.