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HaloITSM VS SolarWinds Service Desk

Compare HaloITSM VS SolarWinds Service Desk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HaloITSM logo HaloITSM

You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!
  • HaloITSM Landing page
    Landing page //
    2022-03-02

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.

  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16

HaloITSM

Website
haloitsm.com
Pricing URL
Official HaloITSM Pricing
$ Details
paid Free Trial $49.0 / Monthly (Agent)
Platforms
Web Windows Android iOS Mac OSX Linux Cross Platform iPhone
Edit details

SolarWinds Service Desk

Website
solarwinds.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

HaloITSM features and specs

  • User-Friendly Interface
    HaloITSM offers an intuitive and easy-to-navigate interface that makes it simple for users to access various ITSM features without a steep learning curve.
  • Comprehensive Features
    The platform provides a broad range of ITSM functionalities, including incident, problem, change, and asset management, allowing organizations to manage all IT services in one place.
  • Customization
    HaloITSM allows for a considerable degree of customization, enabling organizations to tailor workflows, dashboards, and reports to meet their specific IT service management needs.
  • Integration Capabilities
    It offers robust integration options with other popular software and tools, making it easier for organizations to synchronize HaloITSM with their existing IT ecosystems.
  • Cloud-Based
    Being a cloud-based solution, HaloITSM ensures users can access the platform from anywhere, facilitating remote work and improving accessibility.

Possible disadvantages of HaloITSM

  • Pricing Structure
    Some users may find HaloITSM's pricing model to be on the higher side, especially for smaller organizations or startups with limited budgets.
  • Limited User Community
    HaloITSM has a smaller user community compared to some other ITSM solutions, which could limit the availability of community-driven resources and forums.
  • Complexity in Advanced Features
    While the basic features are user-friendly, some advanced functionalities may require more time and training to fully utilize, posing a challenge for less experienced users.
  • Scalability Concerns for Very Large Enterprises
    For exceptionally large enterprises, there may be concerns regarding the scalability of HaloITSM to handle extremely high volumes of data and users efficiently.
  • Initial Setup
    The initial setup process can be time-consuming and may require detailed planning to align the platform configuration with specific organizational needs.

SolarWinds Service Desk features and specs

  • User-Friendly Interface
    The SolarWinds Service Desk offers a clean and intuitive interface that makes it easy for both technicians and end-users to navigate and utilize. The dashboard provides clear visualizations of ticket statuses, department performance, and service requests.
  • Comprehensive Ticketing System
    The platform's ticketing system is robust and allows for easy classification, prioritization, and automation of service requests. It supports various ticket types and integrates seamlessly with email to streamline issue tracking.
  • Customization Options
    SolarWinds Service Desk allows extensive customization to adapt the platform to the specific needs of different organizations. Users can define their workflows, custom fields, and business rules to suit their unique processes.
  • Automated Workflows
    The service desk includes automation features that enhance efficiency by automatically routing tickets, sending notifications, and performing routine tasks without manual intervention.
  • Integration Capabilities
    SolarWinds Service Desk integrates with a variety of other systems, such as Active Directory, Slack, and Google Workspace, among others, enhancing its interoperability within an IT ecosystem.

Possible disadvantages of SolarWinds Service Desk

  • Cost
    For small to mid-sized businesses, the cost of SolarWinds Service Desk can be relatively high compared to some other service desk solutions available in the market.
  • Complex Setup
    The initial setup and configuration can be complex and time-consuming, often requiring dedicated IT resources to fully implement and customize the system according to organizational needs.
  • Learning Curve
    Despite its user-friendly interface, the service desk has a steep learning curve for some of its more advanced features and customizations, which can necessitate additional training for staff.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times and lag, particularly during peak usage periods or when managing a large volume of tickets.
  • Limited Mobile Functionality
    While there is a mobile version of SolarWinds Service Desk, it lacks some of the advanced functionalities available in the desktop version, which can hinder productivity for users who primarily rely on mobile devices.

HaloITSM videos

+ Add

HaloITSM in a Nutshell

More videos:

  • Review - Workflows in HaloITSM
  • Review - HaloITSM Workflow Automation - Tech Talk with Excalibur Data Systems

SolarWinds Service Desk videos

+ Add

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87

Category Popularity

0-100% (relative to HaloITSM and SolarWinds Service Desk)

HaloITSM

SolarWinds Service Desk

ITSM
100 100%
ITSM
0% 0
Help Desk
0 0%
Help Desk
100% 100
IT Service Management
100 100%
IT Service Management
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

Share your experience with using HaloITSM and SolarWinds Service Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HaloITSM and SolarWinds Service Desk

HaloITSM Reviews

We have no reviews of HaloITSM yet.
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SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

Social recommendations and mentions

Based on our record, HaloITSM seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HaloITSM mentions (2)

  • College sysadmin here - what Service Desk/ITSM platform should I be looking at?
    Https://haloitsm.com/ might be a good fit. It's a solid, full featured system with a huge number of features. Source: over 2 years ago
  • Helpdesk Solution
    Looking for a spiceworks replacement also. Does anyone have experience with https://haloitsm.com/ or https://gogenuity.com/. Source: over 3 years ago

SolarWinds Service Desk mentions (0)

We have not tracked any mentions of SolarWinds Service Desk yet. Tracking of SolarWinds Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing HaloITSM and SolarWinds Service Desk, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

ALVAO IT Service Management - Manage everything from ticketing to asset tracking and boost your business with one powerful ITSM platform that eases your IT department workload.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

SysAid - SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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