HappyFox Chat

Website

happyfox.com

Pricing URL

-

$ Details

-

Release Date

-

Categories

#Customer Support #Help Desk #CRM #Customer Service

CreativeMinds WordPress Telegram Bot Plugin

Website

cminds.com

Pricing URL

Official CreativeMinds WordPress Telegram Bot Plugin Pricing

$ Details

paid $69.0 / Annually (Pro)

Release Date

2016 July

Categories

#WordPress #WordPress Plugins #Communication #Telegram #Enterprise Communication #Customer Communication #Marketing Automation #Business Text Messaging #Customer Messaging

HappyFox Chat features and specs

• Real-time Customer Assistance
  HappyFox Chat allows businesses to provide instant support to their customers, helping to resolve issues and answer queries in real time, improving customer satisfaction.
• Customization Options
  The platform offers extensive customization options, allowing businesses to match the chat widget with their branding and website design.
• Multi-channel Integration
  HappyFox Chat integrates smoothly with multiple channels like email, social media, and customer relationship management systems, ensuring a unified customer support experience.
• Advanced Analytics
  The platform provides detailed analytics and reporting, enabling businesses to track key metrics such as customer satisfaction, response times, and agent performance.
• Automated Workflows
  HappyFox Chat features automation capabilities to streamline workflows, such as pre-built responses, chat-routing, and automatic ticket creation, reducing manual workload for support teams.

Possible disadvantages of HappyFox Chat

• Cost
  The pricing of HappyFox Chat might be high for small businesses or startups, as it offers premium plans that may not fit into a tight budget.
• Complexity for New Users
  The vast array of features and customization options might be overwhelming for new users or small teams without technical expertise.
• Limited Free Plan
  The free version of HappyFox Chat has restricted features, which may limit the tool's effectiveness for businesses not ready to invest in a premium plan.
• Occasional Performance Issues
  Some users have reported occasional performance issues such as lags or downtime, which can disrupt real-time customer support.
• Limited Language Support
  Although HappyFox Chat supports multiple languages, it may not cover all the languages required by global businesses, limiting their ability to provide local customer support.

CreativeMinds WordPress Telegram Bot Plugin features and specs

• WordPress Repeater
  Store all messages from a specific group in WordPress and output the content using a shortcode
• Email Repeater
  Send messages sent in a Telegram group or a public channel to one or many emails. Mark words as 'stop words' to prevent them from triggering the bot
• Telegram Group Messages
  Send a message to all users in a specific group or list of groups based on certain conditions. Optionally, the bot can answer to a certain user by mentioning him with his @username
• Telegram Channel Messages
  Post automatic predefined messages to a public Telegram channel when the specific keywords are found in posted by the admin messages
• SMS Repeater
  Send a copy of Telegram group conversations to a mobile device
• SMS Alerts
  Send notifications to multiple phone devices whenever certain keywords are used
• Email Triggers
  Replicate important emails sent to yourself into the Telegram group, triggered by specific words or phrases in the subject or body
• Keyboard Buttons
  Add inline or custom keyboard buttons to the Telegram group where the bot is an admin
• Menu Button and Commands
  Add a menu to the private chat with the bot, either as a standard menu or a customizable button linking to a website
• Support Multiple Groups and Channels
  One bot can work with multiple groups and channels at the same time
• Send Coordinates
  Supports sending coordinates from Telegram messages to either Email Repeater, SMS Repeater or WordPress Repeater
• Send Attachments
  Email Repeater supports sending attachments from Telegram messages to email, such as images and documents (pdf, docs, etc.)
• Placeholders Support
  Customize email or SMS repeater messages using placeholders. Email or SMS messages can include info such as message text, sender nickname, group ID and date. Attached images can be also embedded into the email
• Require Keywords
  Only activate rules when certain keywords appear on chat
• Avoid Keywords
  Only activate rules when certain keywords do not appear on chat
• Snooze
  Pause rules for a certain amount of time to avoid multiple or repeated bot actions (spam)
• Track Count
  Use bot rule only once every X amount of time the term is detected
• Fire Shortcodes
  Run shortcodes on your site by posting messages to a telegram group or a public channel
• Duplicate Rules
  Easily duplicate rules and change needed details instead of creating new rules from scratch
• Powerful Log
  Track every message sent, even if it doesn't trigger a rule
• Easy Setup
  You only need the Telegram's API key and groups or channels
• Reliable SMS
  Uses Amazon's sturdy SNS service, which works for over 200 countries (check the list)
• UTF-8 Support
  Works with virtually all languages, including Chinese, Hindi, Arabic and Hebrew

HappyFox Chat - Live Chat Software, How it Works

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Telegram Bot Plugin for WordPress