Software Alternatives, Accelerators & Startups

HelpScout VS Bonsai

Compare HelpScout VS Bonsai and see what are their differences

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Bonsai logo Bonsai

One platform to streamline your entire business
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Bonsai
    Image date //
    2024-05-03
  • Bonsai
    Image date //
    2024-05-03
  • Bonsai
    Image date //
    2024-05-03
  • Bonsai
    Image date //
    2024-05-03
  • Bonsai
    Image date //
    2024-05-03
  • Bonsai
    Image date //
    2024-05-03

Bonsai is a one-stop platform for creative and digital agencies, consultancies and professional service providers. It is designed to provide businesses with a complete and real-time overview of their business. Simplify your business operations and consolidate your projects, clients and team into one integrated, easy-to-use platform. From contracts, proposals and project management to client billing and revenue tracking, we've got you covered.

Team Time Tracking: Get an instant report of your team's tracked hours with accurate timesheets & see who's over capacity at a glance. Monitor your business's utilization & get clarity on your team's efficiency & profitability. Fully integrated into project management & billing.

Project Management: Assign projects & tasks to your team, prioritize your week and see exactly how your projects progress. Set project budgets & avoid unexpected costs. Kanban view, integrated timer for easy billing, and collaboration with external partners for an efficient work.

CRM: Manage your clients and their projects in one place. Create unique client profiles with all your notes, contacts, rates and tags. Invite your clients to your branded Client Portal where they can access projects, documents and links you’ve shared with them.

Resource Management: Everything you need to allocate work to your team and track utilization. Manage team capacity, track your budget, tasks and hours and get insights on your business.

Reporting: Get better visibility into your business's performance and financial health with real-time reports. Make informed decisions with profitability reports, utilization reports, and more.

HelpScout features and specs

No features have been listed yet.

Bonsai features and specs

  • Project Management: Yes
  • Client CRM: Yes
  • Billing & Invoicing: Yes
  • Team Time Tracking: Yes
  • Collaboration: Yes
  • Client Portal: Yes
  • Contract Management & E-Signature: Yes
  • Proposal Management: Yes
  • Task Tracking: Yes
  • Forms & Surveys: Yes
  • Tax & Bookkeeping Management: Yes
  • Income & Expense Management: Yes
  • Credit Card: Yes
  • Free Document Templates: Yes
  • Quarterly Taxes Estimate: Yes
  • Online Banking: Yes
  • Multi-Currency: Yes
  • Workflow Automation: Yes
  • Scheduling: Yes
  • Resource Management & Planning: Yes

HelpScout videos

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Bonsai videos

Intro to Bonsai

Category Popularity

0-100% (relative to HelpScout and Bonsai)
Customer Support
100 100%
0% 0
Time Tracking
0 0%
100% 100
Help Desk
100 100%
0% 0
Project Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Bonsai

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Bonsai Reviews

7 Best QuickBooks Alternatives for Small Businesses
Next up on our list of QuickBooks alternatives is Bonsai — an all-in-one product suite for freelancers that has some nifty accounting features built in. With Bonsai, you can track your billable expenses by creating an expense, assigning it to a project and attaching those expenses to an invoice. You also can connect your bank account to import your expenses. What’s more,...
Source: www.fundera.com

Social recommendations and mentions

Bonsai might be a bit more popular than HelpScout. We know about 2 links to it since March 2021 and only 2 links to HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Bonsai mentions (2)

  • How to start a fintech company?
    Hey there, If you want to easily build a first version of your product, I recommend using Stripe. In my company (hellobonsai.com) we've built out a few FinTech products in only a few months thanks to Stripe Treasury (providing an online bank account to our user) and Stripe Issuing (providing bank cards). Source: over 2 years ago
  • Online invoicing/accounting software for international payments?
    I tried a platform called Bonsai (hellobonsai.com), but I dropkicked them for hidden fees. They charged me a currency conversion fee when no currency conversion occurred. Source: almost 3 years ago

What are some alternatives?

When comparing HelpScout and Bonsai, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AND CO - AND CO helps freelancers, entrepreneurs and other small businesses run their business smarter.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

FreshBooks - The ideal accounting software for small business owners.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Toggl - Toggl is an online time tracking tool. It features 1-click time tracking and helps you see where your time goes. Free and paid versions are available.