Software Alternatives, Accelerators & Startups

HelpScout VS Deep-Talk.ai

Compare HelpScout VS Deep-Talk.ai and see what are their differences

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Deep-Talk.ai logo Deep-Talk.ai

Deep Talk is the easiest way to turn customer and employee feedback into analytics and actionable data.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Deep-Talk.ai Landing page
    Landing page //
    2023-08-21

Deep Talk is a no-code deep learning platform to analyze text and conversational data

🔥🔥 What will you find in Deep Talk?

  • Tools to analyze general text and conversational data

  • With a few clicks you will know what your customers are talking about

  • Topic detection for conversations

  • Topic trends and evolution

  • Group different topics to follow them (Sales, Complaints, Leads, etc)

  • Wordcloud for every topic

🦾💪 Who uses Deep Talk?

  • Customer success teams who want to detect what kind of issues people are experimenting with, new features requested, the most frequent topics people are talking about.

  • Customer experience teams who want to detect complaints, and why the people are unsatisfied.

  • Sales teams who want to detect sales opportunities in conversations, mails, chats

  • Support teams who want to detect the most frequent issues or problems the people are having

  • AI/Analytics teams who don't want to spend months building and deploying NLP/DL models to process their data or building chatbots from zero

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-

Deep-Talk.ai

$ Details
freemium $99.0 / Monthly (Up to 3000 rows of data )
Platforms
Browser Web
Release Date
2021 March

HelpScout videos

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Deep-Talk.ai videos

Demo

Category Popularity

0-100% (relative to HelpScout and Deep-Talk.ai)
Customer Support
100 100%
0% 0
Analytics
0 0%
100% 100
Help Desk
100 100%
0% 0
Business & Commerce
0 0%
100% 100

Questions and Answers

As answered by people managing HelpScout and Deep-Talk.ai.

What makes your product unique?

Deep-Talk.ai's answer:

Turn text into analytics with a no-code platform. Transform customer and employee feedback from any source into actionable data.

User comments

Share your experience with using HelpScout and Deep-Talk.ai. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Deep-Talk.ai

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Deep-Talk.ai Reviews

We have no reviews of Deep-Talk.ai yet.
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Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Deep-Talk.ai mentions (0)

We have not tracked any mentions of Deep-Talk.ai yet. Tracking of Deep-Talk.ai recommendations started around Feb 2022.

What are some alternatives?

When comparing HelpScout and Deep-Talk.ai, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hexowatch - Your AI sidekick to monitor any page for changes

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Incorta - Incorta aggregates large complex business data in real time, eliminating the need to reshape it. No Data Warehouse. No Transformations. Real-Time Insight.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Matrix Analytics - Matrix Analytics provides custom analytics solutions to financial firms.