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HelpScout VS Fieldwire

Compare HelpScout VS Fieldwire and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Fieldwire logo Fieldwire

The construction app for project and task management in the field.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Fieldwire Landing page
    Landing page //
    2023-09-14

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Fieldwire videos

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Overview of the Fieldwire Platform

More videos:

  • Review - Fieldwire - Get Started
  • Review - Fieldwire App. - Mobile Mudball Map_Dan G.

Category Popularity

0-100% (relative to HelpScout and Fieldwire)

HelpScout

Fieldwire

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Construction
0 0%
Construction
100% 100

User comments

Share your experience with using HelpScout and Fieldwire. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Fieldwire

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Fieldwire Reviews

We have no reviews of Fieldwire yet.
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Social recommendations and mentions

Based on our record, HelpScout should be more popular than Fieldwire. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Fieldwire mentions (1)

  • What's the best non desktop hardware for reading and marking up pdfs?
    Move to the cloud, use Fieldwire. Web based on desktop, mobile apps that sync pdf locally in case you don't have connection at site. Source: about 2 years ago

What are some alternatives?

When comparing HelpScout and Fieldwire, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Procore - Procore is the world's most widely used construction project management software. Easy to use, mobile platform with unlimited user licenses.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PlanGrid - The #1 construction app. Used by thousands of companies to save time, money, and ditch paper plans forever.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Raken - Reporting & field management app for construction

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