Software Alternatives, Accelerators & Startups

HelpScout VS HEY

Compare HelpScout VS HEY and see what are their differences

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

HEY logo HEY

Email at its best, new from Basecamp.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • HEY Landing page
    Landing page //
    2023-07-06

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

HEY

Website
hey.com
$ Details
paid Free Trial $99.0 / Annually

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

Add video

HEY videos

Hey Review: Why this $99 per year email is Superhuman's Most Exciting Challenger | Keep Productive

More videos:

  • Review - All You Need to Know About Hey.com
  • Review - HEY Email Review (and Full Tour)!
  • Review - HEY.com changed the way I email…
  • Review - Why are Hey Dudes suddenly everywhere?

Category Popularity

0-100% (relative to HelpScout and HEY)
Customer Support
100 100%
0% 0
Email
0 0%
100% 100
Help Desk
100 100%
0% 0
Email Clients
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and HEY

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

HEY Reviews

ProtonMail Compares Apple to Mafia, Says App Was Forced Into In-App Purchases in 2018
Apple apparently told ProtonMail "out of the blue" that it was required to add an in-app purchase option to stay in the ‌App Store‌. Similar to the situations with HEY and Wordpress earlier this year, ProtonMail had a mention of paid plans in the app, which prompted Apple to ask for the same subscription options to be offered via in-app purchase.

Social recommendations and mentions

Based on our record, HEY seems to be a lot more popular than HelpScout. While we know about 22 links to HEY, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

HEY mentions (22)

  • From React to Hotwire - Part II - [EN]
    Attending the latest edition of Rails World and watching the talk by DHH made me realize that generating views on the backend with Rails was no longer synonymous with slow, ugly interfaces that do not care about UX. With Hotwire, through Turbo and Stimulus, it was possible to create applications as complex as Gmail, Hey, or Slack, Campfire. And this became even more surreal with Turbo 8. - Source: dev.to / 15 days ago
  • HEY.com Review: A Game-Changer or A Gimmick?
    In June 2020, Basecamp decided to take on the giants of email service providers with the launch of HEY.com, aiming to revolutionize the way we interact with our inboxes. Touted as the email service for those who love email but hate its clutter, HEY.com has certainly generated buzz. But does it live up to the hype? Let's delve into its features, usability, and overall value proposition. - Source: dev.to / 3 months ago
  • Don't upload your PWA to the app stores
    HEY is a big company, with financial resources and a large social media following. If even they feel bullied by Apple, just imagine what it's like for smaller app developers. And HEY is not even a PWA – it's a native app. - Source: dev.to / 6 months ago
  • Thinking about what to do if Basecamp/Hey look like they are going under
    I like to use software by smaller companies with a focus on privacy. I am now starting to regret putting my full email support behind hey.com. With 1/3 of the Basecamp employees bailing I'm concerned if Hey.com will survive and the disruption that is going to be informing everyone that I've had to change emails. I went in big on Hey using it both for personal and work email. Source: about 3 years ago
  • Hey for domains... the right way.
    Well one of the key selling points of the personal account is that you get a hey.com address. On the flip side they developed the business account and everything around it to use the customer's domain. I'm just guessing, however I suspect it is something along the lines of:. Source: about 3 years ago
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What are some alternatives?

When comparing HelpScout and HEY, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Horde - Horde Groupware is a free, enterprise ready, browser based collaboration suite.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mailo - Mailo is an email client where you can send and receive emails to and from anyone with an email address.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Soverin - Soverin is the honest email service that doesn’t sell your data.