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HelpScout VS Lemon.io

Compare HelpScout VS Lemon.io and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Lemon.io logo Lemon.io

Lemon.io is a community of vetted offshore developers for startups.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Lemon.io Landing page
    Landing page //
    2023-07-16

Category Popularity

0-100% (relative to HelpScout and Lemon.io)

HelpScout

Lemon.io

Customer Support
100 100%
Customer Support
0% 0
Freelance Marketplace
0 0%
Freelance Marketplace
100% 100
Help Desk
100 100%
Help Desk
0% 0
Work Marketplace
0 0%
Work Marketplace
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Lemon.io

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Lemon.io Reviews

  1. all out sourced Ukrainian developers from local agencies at really high prices.

    all out sourced Ukrainian developers from local agencies at really high prices. timezone difference from cali to ukrain is 10+ hours its almost impossible to work with.

Social recommendations and mentions

Based on our record, Lemon.io seems to be a lot more popular than HelpScout. While we know about 31 links to Lemon.io, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Lemon.io mentions (31)

  • Looking for a Developer (I have no coding experience)
    You may want to try https://lemon.io/ They do all the vetting for you. I've never used them but I've kept note of them just in case I need to in the future. Source: about 1 year ago
  • I've launched dozens of companies (3 of them as a founder). Here is how to build your MVP
    Or, use ones that match you with developers like Howdy, Skipp, GrowModo, Henry, Turing, Lemon and much more! Source: about 1 year ago
  • What are some mid-level recruiting agencies?
    What are some remote recruiting companies similar to lemon.io, braintrust, and toptal that still require some level of experience, but focus more on mid-level devs or that might have slightly worse clients? Needless to say, I'm actively trying to avoid bottom of the barrel job posts or recruiting agencies. Source: over 1 year ago
  • My landing page is aesthetically beautiful BUT.... conversion can be better
    So far, our landing looks beautiful (I really like the design and it stands out) but... I see there are a lot of things that make me doubt it. Our conversion is a bit below of I would expect for the 2-sides marketplace. Source: over 1 year ago
  • Best way of driving traffic to a new website?
    We did an experiment at lemon.io: we create a quiz "Can you even be a freelancer?" for developers. Super fun, relatable. People came to our site to see the results and we tried to turn them later using conversion elements on the page + remarketing. Source: over 1 year ago
View more

What are some alternatives?

When comparing HelpScout and Lemon.io, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Toptal - Hire the Top 3% of Freelance Talent®. Toptal is an exclusive network of the top freelance software developers, designers, finance experts, product managers, and project managers in the world.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Upwork - Forget the old rules. You can have the best people. Right now. Right here.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Andela - Hire developers from Africa to code for your startup

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