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HelpScout VS Lightspeed

Compare HelpScout VS Lightspeed and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Lightspeed logo Lightspeed

retail and restaurant point-of-sale, ecommerce, and omnichannel solution
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Lightspeed Landing page
    Landing page //
    2023-10-22

Category Popularity

0-100% (relative to HelpScout and Lightspeed)

HelpScout

Lightspeed

Customer Support
100 100%
Customer Support
0% 0
Payments Processing
0 0%
Payments Processing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Payment Platform
0 0%
Payment Platform
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Lightspeed

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Lightspeed Reviews

20 Best Retail Management Software Reviewed for 2024
Why I picked Lightspeed Retail: Lightspeed Retail offers robust features for tracking inventory across multiple locations and channels. It allows you to easily manage stock levels, receive notifications for low stock, and track item movements, enabling you to make informed decisions about restocking and optimizing inventory levels. The system provides real-time updates,...
Source: theecommmanager.com
9 Small Business Inventory Management Software
LightSpeed's real-time inventory tracking feature is invaluable for small business owners. Having access to real-time data enables you to make informed decisions, optimize stock levels, and ultimately increase customer satisfaction. This is a must-have feature for any small business looking to improve their inventory management systems.
Source: www.zarmoney.com
POS: Best Point of Sale System Software for Small businesses
A solution is offered by LightSpeed Retail for restaurants, e-commerce, and retail. It is a Canadian business that offers POS and online shopping software. The business offers Lightspeed Retail support round-the-clock.
Source: qpe.co.in
Best Inventory Management Software of 2020
Pros & Cons of Lightspeed POS Software Lightspeed is easy to set up and provides almost instant improvement to the way businesses manage and track their inventory, sales, customer, and employee data. It is cloud based so that users can access or input information from anywhere that they are online, and it integrates easily with ecommerce platforms and other business...
Source: digital.com
The Best Retail Management Software of 2021
Lightspeed Retail pricing starts at $79/month for the Basic plan and tops out at $259/month for the Pro plan. For the Enterprise plan, you need to contact the vendor for a custom quote. A free trial and demo are available, while support is accessible online, via a 24/7 live rep and also during business hours.
Source: digital.com

Social recommendations and mentions

Based on our record, HelpScout should be more popular than Lightspeed. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Lightspeed mentions (1)

  • POS System
    Lightspeed is the biggest. They do everything rewards, integration into other things, online and b&m POS lightspeedhq.com. Source: over 2 years ago

What are some alternatives?

When comparing HelpScout and Lightspeed, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Square - Square helps millions of sellers run their business-from secure credit card processing to point of sale solutions. Get paid faster with Square. Sign up today!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Odoo Point of Sale - Odoo is an online point of sale solution for retail and restaurants.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Toast - Built to make restaurants better. Toast gives your restaurant the technology you need to succeed in today's fast-paced environment.

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