Software Alternatives, Accelerators & Startups
Register | Login

HelpScout VS MikroTik RouterOS

Compare HelpScout VS MikroTik RouterOS and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

MikroTik RouterOS logo MikroTik RouterOS

The main product of MikroTik is a Linux-based operating system known as MikroTik RouterOS.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • MikroTik RouterOS Landing page
    Landing page //
    2023-07-25

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

Add video

MikroTik RouterOS videos

+ Add

MikroTik RouterOS security review

Category Popularity

0-100% (relative to HelpScout and MikroTik RouterOS)

HelpScout

MikroTik RouterOS

Customer Support
100 100%
Customer Support
0% 0
Operating Systems
0 0%
Operating Systems
100% 100
Help Desk
100 100%
Help Desk
0% 0
Linux
0 0%
Linux
100% 100

User comments

Share your experience with using HelpScout and MikroTik RouterOS. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and MikroTik RouterOS

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

MikroTik RouterOS Reviews

  1. many bugs that block connections

    since 2 years they didn't fix bugs that block the router from the internet

The Best Open Source Router OS Software for Large or Small Networks
MikroTik RouterOS is an open-source router OS software that is designed to provide a powerful, customizable, and secure networking experience. It is based on the Linux kernel and offers a range of features and capabilities that make it a popular choice among network enthusiasts, developers, and IT professionals. The open-source nature of MikroTik RouterOS means that users...
Source: www.comparitech.com
11 Best pfsense Alternatives To Secure Your Network
Before acquiring licensed software, MikroTik enables you to test the MikroTik RouterOS technology. This is referred to as Trial Mode by MikroTik, and it allows you to try the whole MikroTik RouterOS features and functionality set for up to 24 hours.
Source: technicalustad.com
10 Best pfSense Alternatives and Similar Firewalls
RouterOS has a stateful firewall, which conducts stateful inspection and maintains track of the state of network connections traversing it. It also includes Source and Destination Network Address Translation, NAT assistance for common applications, and UPnP compatibility.
Source: www.regendus.com
5 Router OS Turns Old PC Into High Performance Router And Enterprise Network Switch
RouterOS is the operating system of RouterBOARD. It can also be installed on a PC and will turn it into a router with all the necessary features – routing, firewall, bandwidth management, wireless access point, backhaul link, hotspot gateway, VPN server and more.
Source: www.geckoandfly.com
A Feast of Linux-Based Routers
Though the code is not open and it is more of a commercial offering, RouterOS from MikroTik is Linux-based. It installs onto and turns regular PCs into a enterprise-level router. It gives you all the necessary features, including routing, firewall, bandwidth management, wireless access point, backhaul link, hotspot gateway, VPN server, and more.
Source: www.linuxtoday.com

Social recommendations and mentions

Based on our record, MikroTik RouterOS seems to be a lot more popular than HelpScout. While we know about 23 links to MikroTik RouterOS, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

MikroTik RouterOS mentions (23)

  • Ubiquiti showing other users' consoles
    Anyone using Mikrotik these days? Been Mikro-curious for awhile and always see them thrown around as a Unifi alternative. Yet to hear of any firsthand implementations though. [0] https://mikrotik.com/. - Source: Hacker News / 7 months ago
  • Free - Self-hosted - WebRTC - alternative to Zoom, Teams, Google Meet - Real time video calls, chat, screen sharing, file sharing, collaborative whiteboard, dashboard, rooms scheduler and more!
    I keep reading it as the networking hardware company Mikrotik. Source: over 1 year ago
  • hap ax2 or ax3
    The "Buy" link at the top of mikrotik.com - this is how most hardware vendors with a distribution network have their site set up. Source: over 1 year ago
  • Germany ups reliance on Huawei for 5G despite security fears
    Or Mikrotik from Latvia, for switching/routing: Https://mikrotik.com/. Source: over 1 year ago
  • Management VLAN vs Native.
    There is way to get default to do whatewer you want (including preseted VLAN on some port): Get some config, which you'd like to use as default Login to mikrotik.com Use branding section to get packet, which can be installed on any RoS to change default config and some other things. Source: over 1 year ago
View more

What are some alternatives?

When comparing HelpScout and MikroTik RouterOS, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

pfSense - pfSense is a free and open source firewall and router that also features unified threat management, load balancing, multi WAN, and more

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OpenWrt - OpenWrt is an open-source firmware based on Linux for wireless routers

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

OPNsense - OPNsense® you next open source firewall. Free Download. High-end Security Made Easy™. Offers Intrusion Prevention, Captive Portal, Traffic Shaping and more.

Loading...