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HelpScout VS Remote OK

Compare HelpScout VS Remote OK and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Remote OK logo Remote OK

The biggest remote job board on the web
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Remote OK Landing page
    Landing page //
    2023-08-20

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

Remote OK

Website
remoteok.com
Pricing URL
-
$ Details
paid
Edit details

Category Popularity

0-100% (relative to HelpScout and Remote OK)

HelpScout

Remote OK

Customer Support
100 100%
Customer Support
0% 0
Job Boards
0 0%
Job Boards
100% 100
Help Desk
100 100%
Help Desk
0% 0
Remote Jobs
0 0%
Remote Jobs
100% 100

User comments

Share your experience with using HelpScout and Remote OK. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Remote OK

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Remote OK Reviews

The 85+ Best Sites to Find a Remote Job (Bookmark this!)
Remote OK is a job postings startup that offers a variety of digital nomad jobs across different industries, but primarily tech.
Source: www.fleetinglife.com

Social recommendations and mentions

Based on our record, Remote OK seems to be a lot more popular than HelpScout. While we know about 137 links to Remote OK, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Remote OK mentions (137)

  • Just got denied for a junior level role with 8 years of exp
    All I could find is the following links, if it helps: https://larajobs.com/ https://djangogigs.com/ https://djangojobs.net/ https://www.golangprojects.com/ https://remoteok.com/. - Source: Hacker News / 6 months ago
  • Navigating Remote Opportunities for Engineers and Tech Leaders
    RemoteOK - A comprehensive job board for remote opportunities. - Source: dev.to / 7 months ago
  • Free Job Board to hire tech talent for my Startup
    I know that at Linkedin you can post a job ad for free but the quality is pathetic. I recieved 900 applications in 1 hour and none of them was worth interviewing. I've also checked sites such as https://remoteok.com but they're charging ~500$ just to post a job which is an expenditure that at this stage I can't afford, specially because it doesn't guarantee anything.On a side note, something that really triggered... Source: 9 months ago
  • Ask HN: Where to find 100% remote jobs without location constraint?
    Https://remoteok.com/ has a good selection of 100% remote jobs. - Source: Hacker News / 11 months ago
  • Launched a remote-only job site. Feel free to check it out.
    No hate, im actually interested in building a site like this too or partnering up with someone but how is your site different than https://remoteok.com/? Source: 12 months ago
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What are some alternatives?

When comparing HelpScout and Remote OK, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WeWorkRemotely - Find the most qualified people in the most unexpected places: Hire remote! We Work Remotely is the best place to find and list remote jobs that aren't restricted by commutes or a particular geographic area. Browse thousands of remote work jobs today.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Remotive - The best remote jobs, hand-picked daily

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Startup Jobs - All startup jobs in one place. Check out 10,000s of jobs at the fastest growing startups around the world.

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