Software Alternatives, Accelerators & Startups
Register | Login

HelpScout VS StatusCake

Compare HelpScout VS StatusCake and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

StatusCake logo StatusCake

Website Uptime Monitoring & Alerts – Free Unlimited Downtime Monitoring
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • StatusCake Landing page
    Landing page //
    2022-11-25

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

Add video

StatusCake videos

+ Add

Statuscake - External Website Monitor and Slack Integration

More videos:

  • Review - StatusCake Video Guide #1 - Dashboard

Category Popularity

0-100% (relative to HelpScout and StatusCake)

HelpScout

StatusCake

Customer Support
100 100%
Customer Support
0% 0
Website Monitoring
0 0%
Website Monitoring
100% 100
Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

Share your experience with using HelpScout and StatusCake. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and StatusCake

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

StatusCake Reviews

#10 Best Website Monitoring Tools [2022]
The next website monitoring tool on our list is Statuscake. As the name suggests, Statuscake makes it a piece of cake to monitor the website for its optimum uptime. It offers various services like real-time monitoring and alert system, loading speed tests, logging, etc. Let’s dive deep into the features of Statuscake, a website monitoring software.
Source: todaystechworld.com
10 Best Services to Monitor Website Uptime
If you do not need all those fancy features that previous platforms offer, then you should certainly give a try to Statuscake. The platform focuses on monitoring, thereby providing only integral functionality for tracking errors on the website and downtime on the server.
Source: designmodo.com
10 Best Website Monitoring Services and Tools of 2022
If you are looking for a cost-efficient and easy-to-use website uptime monitoring tool then, StatusCake is the best solution for you. The tool comprises various website monitoring capabilities including uptime check, availability monitoring, SSL monitoring, server monitoring, page speed monitoring, complete website scan for viruses, and so much more.
Source: www.hostingseekers.com
Top 13 Best Pingdom Alternatives 2019 to Monitor Websites
The company does not offer any refund policy, but you can give a try to StatusCake as they also offer a free plan so that you can check the services quality before making a purchase. But this includes various limitations such as test perform after 5 minutes and check the site from the random locations. Overall, this tool is fine. The price may look high at first but the...
Source: www.hostingsprout.com
Top Site 24X7 Alternatives
Status Cake is a website monitor that includes SSL certificate monitoring, domain monitoring, malware and virus scanning, public reporting, full feature API, Multiple User Accounts, Maintenance Windows, Live Updating Dashboard, Performance data, etc.
Source: www.pfind.com

Social recommendations and mentions

Based on our record, StatusCake should be more popular than HelpScout. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

StatusCake mentions (6)

  • Monitor Connectivity Software ???
    Statuscake.com if you just need a simple up/down monitor. Source: about 2 years ago
  • basic external monitoring system
    I've had a great time with statuscake.com for my personal and friends sites. They've even improved custom status pages to include an automatically signed certificate too, so you can make a site like status.yourdomain.com... Test TCP connection, specific HTTP/HTTPS query etc. 5 minute intervals for free, more with paid plans. Source: over 2 years ago
  • Expired Certificate
    I use statuscake.com for external stuff and nagios for internal. PRTG is good too. Source: over 2 years ago
  • Website uptime reporting
    I use statuscake.com for all my personal / friend sites. There seems to be no limit to number of sites to monitor for basic 5 minute intervals in the free account. Source: over 2 years ago
  • How to get notified when home loses power?
    I use noip.com for a free domain name and a free plan on statuscake.com for this setup. Source: almost 3 years ago
View more

What are some alternatives?

When comparing HelpScout and StatusCake, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UptimeRobot - Free Website Uptime Monitoring

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pingdom - With website monitoring from Pingdom you will be the first to know when your website is down. No installation required. 30-day free trial.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Better Uptime - We call you when your website goes down

Loading...