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HelpScout VS Textnow.com

Compare HelpScout VS Textnow.com and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Textnow.com logo Textnow.com

It lets you text your friends, aka my only source of happiness
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Textnow.com Landing page
    Landing page //
    2022-03-09

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Release Date
-
Edit details

Textnow.com

Website
textnow.com
Pricing URL
-
$ Details
-
Release Date
2009 January
Startup details
Country
Canada
State
Ontario
City
Waterloo
Founder(s)
Derek Ting
Employees
100 - 249
Edit details

Category Popularity

0-100% (relative to HelpScout and Textnow.com)

HelpScout

Textnow.com

Customer Support
100 100%
Customer Support
0% 0
Communication
0 0%
Communication
100% 100
Help Desk
100 100%
Help Desk
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100

User comments

Share your experience with using HelpScout and Textnow.com. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Textnow.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Textnow.com Reviews

We have no reviews of Textnow.com yet.
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Social recommendations and mentions

Based on our record, Textnow.com seems to be a lot more popular than HelpScout. While we know about 42 links to Textnow.com, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Textnow.com mentions (42)

  • As of about 15 minutes ago, I am now homeless. What’s the best course of action from here?
    Textnow.com is one example for online texting, and I bet you could use it on public wifi. You can use a virtual phone number (VOIP) without fees from the site. Just hope this can help a little. Source: 12 months ago
  • I feel like my issues are seriously invalidated and minimized by my non-muslim/non-religious friends
    Have an independent phone service from others. You can get a SIM card for $5 U.S. (price at time of this writing) an unlocked phone -phone not linked to a phone carrier service - at textnow.com or you can get the free phone app from Google's Play Store or the Apple Store at https://www.textnow.com/downloads. If you have an locked phone (phone tied to a phone carrier service), than you may be able to ask a customer... Source: about 1 year ago
  • Been homeless for 12 days, starting to lose hope
    As for the immediate future I highly recommend that you sign up for temporary employment agencies as soon as possible so that immediate employment can happen until you hear back from more permanent jobs. This forum's comprehensive guide can help give you guidance on signing up fast for SNAP benefits for food support, Medicaid for medical insurance, emergency shelter listings, transportation assistance, listings... Source: about 1 year ago
  • Free or Low Priced Additional Phone Number
    I recently moved to Texas from SF. I have 3 phone numbers with out of state area codes: my cell phone with https://www.h2owireless.com/ (which uses AT&T), a google voice, and a textnow.com phone number. Source: about 1 year ago
  • Update: I found these texts on my husbands phone. I don’t know if I’m being paranoid or not. (35f 38m)
    There are apps like textnow.com that will give you a free phone number with free texting. You could use that to text her from a different number. If she responds you'll know that your number was blocked on her phone. Source: over 1 year ago
View more

What are some alternatives?

When comparing HelpScout and Textnow.com, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TextNow - TextNow is a mobile virtual network operator (MVNO) that provides a free phone service to users by using other cellular networks coverage.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Talk360 - Talk360 is a best-in-class communication utility that offers a convenient way to connect with loved ones globally.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TextMe - TextMe is a free calls and messaging application at both local and international levels.

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