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HelpSpace VS Zendesk Support

Compare HelpSpace VS Zendesk Support and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpSpace logo HelpSpace

The team inbox with super powers

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • HelpSpace Landing page
    Landing page //
    2023-10-03

A well-rounded customer service tool that you and your customers will love! Benefit from team inbox, task management, intuitive interface, self-service sites, and multiple inbound channels to get a competitive edge in your market.

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HelpSpace videos

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Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to HelpSpace and Zendesk Support)

HelpSpace

Zendesk Support

CRM
66 66%
CRM
34% 34
Customer Support
30 30%
Customer Support
70% 70
Help Desk
24 24%
Help Desk
76% 76
Customer Service
0 0%
Customer Service
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpSpace and Zendesk Support

HelpSpace Reviews

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing HelpSpace and Zendesk Support, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Airchat - A better alternative to Drift chatbots. Finally! 🤖

Zoho Desk - Industry's first context-aware Helpdesk Software

Drift - A messaging app that helps you grow your business.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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