Software Alternatives, Accelerators & Startups

Herbie.ai VS BoldDesk

Compare Herbie.ai VS BoldDesk and see what are their differences

Herbie.ai logo Herbie.ai

Herbie is a full time, multicultural, multi-ethnic, multilingual and multi-voice culture Virtual Smart Assistant who can speak to your customers and help them with all their queries, transactions and many.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • Herbie.ai Landing page
    Landing page //
    2022-02-13

Herbie Advanced & Matured Conversational AI Chatbot. Two Way Voice-Enabled Speaking Smart Assistant who can serve your customers conversationally both on voice & text.

Herbie is a full time, multicultural, multi-ethnic, multilingual and multi-voice culture digital smart assistant who can speak to your customers and support them by resolving their queries, purchases and so on. With 24x 7x 365 energetic support and Unified approach, Herbie is available on 13 + social channels. Herbie digitally transforms your business by interacting with your customers in their preferred language. This artificially intelligent bot, an unprecedented and sophisticated voice assistant is far beyond conventional Chatbot.

  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

Herbie.ai

Website
herbie.ai
Pricing URL
-
$ Details
freemium
Platforms
Android iOS Web Mac OSX Linux Slack Cloud Facebook Messenger
Release Date
2019 February

BoldDesk

$ Details
paid Free Trial $12.0 / Monthly (For per agent)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

Herbie.ai features and specs

  • Easy to Set-up and use
  • Free Trial
    Free trial available
  • Fast
  • Demo
    Free Demo
  • Boosting Brand Value
    Helps to increase in Sales Revenue
  • 24 x 7 x 365
    Serve your Visitors / Customers / Employees / Suppliers 24 x 7 x 365
  • 13+ Social Media Channels
    Instantly launch across 13+ Social Media Channels

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration

Analysis of BoldDesk

Overall verdict

  • BoldDesk is a reputable help desk software platform designed to assist businesses in managing customer support tickets efficiently. It is generally considered a good option for its user-friendly interface and robust feature set.

Why this product is good

  • BoldDesk offers a comprehensive suite of features that cater to various customer support needs, such as ticket management, automation, SLA management, and reporting.
  • The platform is known for its ease of use, making it accessible to businesses without requiring extensive technical expertise.
  • BoldDesk provides good integration capabilities with other tools and services, allowing businesses to streamline their customer support workflows.
  • The software is cloud-based, providing the flexibility and convenience of accessing it from anywhere with an internet connection.

Recommended for

  • Small to medium-sized businesses looking for an affordable and effective help desk solution.
  • Organizations seeking to improve customer support efficiency without the need for significant technical investments.
  • Teams that want to implement a scalable solution that can grow with their customer support demands.
  • Businesses that need a customizable help desk platform to match their specific workflow and branding requirements.

Herbie.ai videos

Education Chatbot

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to Herbie.ai and BoldDesk)
AI
100 100%
0% 0
Customer Support
0 0%
100% 100
Chatbot Platforms & Tools
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Herbie.ai and BoldDesk.

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using Herbie.ai and BoldDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Herbie.ai and BoldDesk

Herbie.ai Reviews

  1. This AI enabled live chat software improved my business

    It has a lot of features with Ease of use, great with FB messenger chat integration. A very good level and very advanced functionalities. Impressed with the way the AI chatbot works

    🏁 Competitors: Floatbot AI Agent Assist, haptik, Engati
    👍 Pros:    Good quality|Easy integration|Improves your productivity
    👎 Cons:    Costly

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Social recommendations and mentions

Based on our record, Herbie.ai should be more popular than BoldDesk. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Herbie.ai mentions (6)

  • Your best tips to make your business thrive?
    Since you are done marketing, you will have the clear view of targeting customer. Build your Audience easily using your website with Conversational AI chatbot can help you to increase sales, resolving customer queries, purchases and so on. You can also use AI chatbot in platforms like WhatsApp, Facebook, Twitter and can integrate with CRM. It can be used in vertical sectors to transforms your business. Source: about 2 years ago
  • Feedback for growing my No BS Startup Guide: Validate, Launch and Grow your startup 3-5x faster with 400+ Step by Step action items.
    I think its for a promotional Thread, instead people now a days are clever and using Two- way Voice based technology like us, and generate more enquiry and brand products. Source: about 2 years ago
  • Looking Ways to improve your Business organically
    If you are looking to improve your business beyond normal way, then grow your business and increase sales and resolving Conversational AI Chatbot Assistant. It helps your business in upscaling the business, this can be done in a variety of ways, such as through an API, a webhook, or even directly into the codebase. Chatbot integration allows businesses to automate customer service tasks and provide customers with... Source: about 2 years ago
  • Can you imagine what your business would look like if an automated system works 24/ 7?
    Did we imagine? That automation will be helping the human task and help in upscaling the business. Technology that helps humans to solve customer queries in a two-way conversational way, reduce labor cost, focus on other aspects of the business. Finally, it would provide customers with a more reliable and consistent experience, as the automated system would be able to respond quickly and accurately to customer... Source: over 2 years ago
  • Whitepaper: Why Conversational AI is the customer service of tomorrow
    AI Smart Assistant is a type of artificial intelligence (AI) technology that enables users to interact with their devices in a more natural and intuitive way. It is designed to understand natural language, interpret user commands, and provide relevant information or services. AI Smart Assistants are becoming increasingly popular as they make it easier for users to access information and services quickly and... Source: over 2 years ago
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BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: almost 2 years ago

What are some alternatives?

When comparing Herbie.ai and BoldDesk, you can also consider the following products

Kore.ai - Kore.ai is the only AI chatbot platform built with the enterprise in mind. Build NLP-ready chatbots that use ML and AI to complete all types of tasks. Demo Now

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Landbot - An intuitive no-code conversational apps builder that combines the benefits of conversational interface with rich UI elements.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

haptik - The first always-on metronome for Apple Watch

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.