Software Alternatives, Accelerators & Startups

Hex.pm VS Zendesk

Compare Hex.pm VS Zendesk and see what are their differences

Hex.pm logo Hex.pm

Hex.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Hex.pm Landing page
    Landing page //
    2022-03-28
  • Zendesk Landing page
    Landing page //
    2024-05-06

Hex.pm videos

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Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Hex.pm and Zendesk)
System & Hardware
100 100%
0% 0
Customer Support
0 0%
100% 100
Tool
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hex.pm and Zendesk

Hex.pm Reviews

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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Zendesk might be a bit more popular than Hex.pm. We know about 7 links to it since March 2021 and only 5 links to Hex.pm. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hex.pm mentions (5)

  • How to merge Tailwind class in Elixir Phoenix
    I was thinking of porting this library to Elixir. But first, I searched on hex.pm and Surprising. I found two packages that support merging tailwind classes: twix and tails. - Source: dev.to / 12 months ago
  • Phoenix 1.7.0 Released: Built-In Tailwind, Verified Routes, LiveView Streams
    Feel free to take a look at the package manager and let me know if there are any libraries that you need that are missing. https://hex.pm/ I can assure you I'm not spending my time inventing new libraries. In the past 3 or so years of working in Elixir there have been maybe 2 or 3 cases where I was looking for a library and couldn't find a suitable one. Writing my own code to cover those cases took a few hours.... - Source: Hacker News / over 1 year ago
  • How to install Phoenix (Elixir) with Tailwind CSS and Flowbite
    Before getting started you need to have both Elixir, the Hex package manager, the PostgreSQL relational database server and Node.js installed on your local computer to be able to follow through this guide. - Source: dev.to / over 1 year ago
  • Run tests automatically on save
    I was looking for a solution to run tests automatically every time I save any changes. The best way so far for me is the following hex package:. - Source: dev.to / almost 2 years ago
  • A Guide to Secure Elixir Package Updates
    Dependency Current Latest Status Bunt 0.2.0 0.2.0 Up-to-date Cowlib 2.11.0 2.11.0 Up-to-date Credo 1.6.1 1.6.3 Update possible Db_connection 2.4.1 2.4.1 Up-to-date Decimal 2.0.0 2.0.0 Up-to-date Earmark_parser 1.4.19 1.4.20 Update possible Postgrex 0.15.13 0.16.2 Update... - Source: dev.to / over 2 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Hex.pm and Zendesk, you can also consider the following products

i-doit - i-doit is a web based Open Source IT documentation and CMDB (Configuration Management Database).

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Microsoft Azure - Windows Azure and SQL Azure enable you to build, host and scale applications in Microsoft datacenters.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

accurev - version control system. Licensed

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!