Software Alternatives, Accelerators & Startups
Register | Login

Hive VS HelpScout

Compare Hive VS HelpScout and see what are their differences

Monitask
Employee Monitoring Software with Screenshots, Internet, Activity and Time Tracking featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Hive logo Hive

Seamless project management and collaboration for your team.
Visit Website

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Hive Landing page
    Landing page //
    2021-03-01

Hive is the powerful project management tool built to help teams move faster. Used by teams at Starbucks, Comcast and Toyota, Hive gives teams the ability to manage projects, communicate effectively, and analyze team productivity stats.

The basis of Hive is action cards, which can be organized into projects and collaborated on by several team members. Cards are assigned due dates and subtasks, and can be viewed flexibly in Gantt, Kanban, calendar or table view. Hive also has native chat and a first-of-its-kind email integration, which enables the tool to act as an all-in-one hub for businesses of all sizes, empowering efficiency and innovation.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Hive

Website
hive.com
Pricing URL
Official Hive Pricing
$ Details
$12.0 / Monthly (Per user)
Platforms
iOS Android Windows Mac OSX Browser
Release Date
2016 January
Startup details
Country
United States
State
New York
City
New York
Founder(s)
Brett Knutson
Employees
50 - 99
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

Hive features and specs

  • Free Trial: 14 day free trial
  • Integrations: Integrates with email, Slack, Dropbox, and more
  • File sharing: Ability to share files in Hive
  • Easy to Set-up and use: Simple workspace set up
  • Analytics and Reporting: Personalized analytics

HelpScout features and specs

No features have been listed yet.

Hive videos

+ Add

Using Hive As A Leader, Manager, or User

More videos:

  • Review - Hive Review – Compact Project Management Software for Teamwork Optimization

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Hive and HelpScout)

Hive

HelpScout

Productivity
100 100%
Productivity
0% 0
Customer Support
0 0%
Customer Support
100% 100
Project Management
100 100%
Project Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Hive and HelpScout. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Hive and HelpScout

Hive Reviews

20 Obsidian Alternatives: Top Note-Taking Tools to Consider
Hive comes with multiple ways to view your notes, including Kanban, table, calendar, and portfolio. This project management app also features time-tracking capabilities and collaborative note-taking.
Source: clickup.com
A Jack of All Trades vs Dedicated Workflow Management
It’s a very solid all-rounder, but there is a reason they say a Jack of all trades is a master of none. Hive excels in terms of how much stuff it offers. You really can do all your work from Hive. The biggest selling point is you don’t need to have multiple tabs open in your browser, you can work within the same tab where Hive is loaded in, switching between the menu options...
Source: www.pneumatic.app
The Ultimate List of 20 Best AI Work Management Tools
Integrated collaboration and project management: Hive combines project management features with collaboration tools like chat, file sharing, and team communication, providing teams with a unified platform to manage work and collaborate effectively.
Source: ppm.express
21 Time Tracking Tools To Manage Your Workday
Hive combines the features of a robust time-tracking tool and power of project management software all in one single platform. Hive’s clean interface is ideal for scheduling, planning, communicating with a team, time tracking, time estimations, managing to-do lists, gathering information and feedback via forms, approving project updates, emailing, and more. If there’s...
Source: hive.com
10 Best Software For Project Management in 2022
In addition, Hive’s analytics capabilities allow you to track the progress of your team and projects. You can also track project completion rates, individual work done, the most productive days of the week, activities not completed on time, and so on.
Source: medium.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Hive should be more popular than HelpScout. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hive mentions (9)

  • Best app for a calendar/time block to do list
    I use Hive hive.com , which is also a project management tool. I sync it with my google calendar for work-related things and with my calendar app on iPhone for home/family-related things. Guess I could use just one calendar and use tags, but this system works best for me. What I like about Hive is that I can create a time block right from my task dashboard, the app also let me start notes from a meeting straight... Source: 12 months ago
  • ClickUp Release Notes 2.174
    You could check out hive.com. Quite OK, though not as good as ClickUp. But free as a single user. Source: about 1 year ago
  • Project Management Software Recommendation for Creative Agency
    Try out https://hive.com/. We tried it out and it wasn't quite what we needed it for, but it seems great for project management. They even had a desktop app and it was free! Oh an internal chat and email integration too. Source: over 1 year ago
  • Breaking Into Legal Tech
    Make • Build and automate workflows InvoiceBerry • Online invoicing for small businesses Gusto • Payroll, benefits and HR management Hive • Manage tasks, workflows and team’s work Lanva • Social video editing app. ClickUp • Manage tasks, docs, chat, goals and more Plausible • Open-source privacy-friendly web analytics Podcast Hawk • Podcast guest booking software. Writesonic • AI-driven content... Source: over 1 year ago
  • PM tool suggestions for personal use and transferrable skills
    Another pjm-tool for personal use which is worth checking out is Hive. Loads of features for free, even Gantt-charts. And it is possible to export data in xml (in gantt-view). Source: over 1 year ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Hive and HelpScout, you can also consider the following products

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

monday.com - The most intuitive platform to manage projects and teamwork

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Loading...