Software Alternatives, Accelerators & Startups

Hoppscotch VS LiveAgent

Compare Hoppscotch VS LiveAgent and see what are their differences

Hoppscotch logo Hoppscotch

Open source API development ecosystem

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Hoppscotch Landing page
    Landing page //
    2021-10-11

An open sourced free, fast and beautiful API request builder.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Hoppscotch

Pricing URL
-
$ Details
freemium
Platforms
Windows Web Browser Android Google Chrome iOS Linux Safari REST API
Release Date
2019 August

Hoppscotch features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Hoppscotch videos

Hoppscotch - A free, fast and beautiful API request builder - Open Source Friday

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Hoppscotch and LiveAgent)
API Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Developer Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Hoppscotch and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Hoppscotch and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hoppscotch and LiveAgent

Hoppscotch Reviews

15 Best Postman Alternatives for Automated API Testing [2022 Updated]
You can access Hoppscotch without an account. Hoppscotch has a specialized user interface for Restful, GraphQL, and Web socket connections. Using Hoppscotch’s Environment and Variable features, you can submit requests to APIs in multiple settings. Hoppscotch’s testing technique is similar to Postman’s, where a basic code editor for writing Javascript test cases utilizes...
Source: testsigma.com
Top 5 Postman alternatives
Hoppscotch is available via browser and does not require any account. Open hoppscotch.io, and you can start sending requests. Moreover, Hoppscotch offers dedicated UI for Restful, GraphQL, and Web socket connections. You can easily send requests to APIs in different environments using Hoppscotch’s Environment and Environment Variable feature. Hoppscotch’s approach to testing...
Source: testfully.io

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Hoppscotch seems to be more popular. It has been mentiond 80 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hoppscotch mentions (80)

  • Hoppscotch Cloud vs. Self-Hosted Community vs. Self-Hosted Enterprise – Which One Should You Choose?
    Hoppscotch has evolved into a versatile API testing platform that streamlines API testing for developers. Accessible through hoppscotch.io, you can start testing APIs immediately without the need for an account. However, for those who need more structured collaboration and synchronization, signing up allows you to manage API collections and environments effectively. Furthermore, Hoppscotch addresses diverse... - Source: dev.to / 27 days ago
  • The Best Alternatives to Postman for API Testing
    Visit the Hoppscotch website, choose the type of request (REST, GraphQL, etc.), and start testing your API endpoints directly from the browser. - Source: dev.to / 28 days ago
  • Hoppscotch vs Postman - Why choose Hoppscotch?
    At Hoppscotch, our mission is to make API testing accessible to everyone involved in the product development process, whether they are technical or non-technical. This is one reason why Hoppscotch has a web app that can be accessed without an account. - Source: dev.to / about 1 month ago
  • Hoppscotch v2024.3.0: Access Control, Variable Scopes and more..
    Hoppscotch simplifies testing your APIs with our user-friendly API testing client, helping you deliver software more rapidly. Give Hoppscotch Cloud Web a try — no login needed. - Source: dev.to / 3 months ago
  • Introducing secret variables in Hoppscotch Environments
    Hoppscotch is a powerful yet simple-to-use API testing suite. It removes a lot of complexity, making it easy for anyone to get started with API testing. Try Hoppscotch now! - Source: dev.to / 5 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Hoppscotch and LiveAgent, you can also consider the following products

Postman - The Collaboration Platform for API Development

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Insomnia REST - The most intuitive cross-platform REST API Client 😴

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Paw.cloud - Paw is a REST client for Mac.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.