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Hornbill VS Freshservice

Compare Hornbill VS Freshservice and see what are their differences

Setuply
Setuply: Transform Clients into Brand Advocates. An AI-powered, purpose-built platform for client onboarding and lifecycle management, helping B2B teams accelerate revenue recognition, boost retention, and scale operations with confidence. featured
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Hornbill logo Hornbill

Hornbill offers an ITIL compliant IT Service Desk platform

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Hornbill Landing page
    Landing page //
    2022-12-18
  • Freshservice Homepage
    Homepage //
    2024-05-06

Hornbill features and specs

  • Collaborative Features
    Hornbill provides robust collaborative features that enhance team interaction and improve productivity by allowing seamless communication and the sharing of information within an organization.
  • User-Friendly Interface
    The platform is known for its intuitive and easy-to-use interface, which helps reduce the learning curve for new users, facilitating efficient adoption across teams.
  • Customization
    Hornbill offers extensive customization options, allowing organizations to tailor the software to fit their specific processes and workflows, ensuring a better alignment with business needs.
  • Cloud-Based
    As a cloud-based solution, Hornbill provides the flexibility for users to access services from anywhere, promoting remote work capabilities and ensuring data availability.

Possible disadvantages of Hornbill

  • Pricing Concerns
    Some users may find Hornbill's pricing to be on the higher side, especially for smaller businesses or startups with limited budgets.
  • Complexity in Advanced Features
    While offering powerful features, some advanced functionalities may require a steep learning curve or additional training for users to fully utilize them effectively.
  • Integration Limitations
    While Hornbill provides integration capabilities, there might be limitations in terms of the ease and extent to which it can integrate with certain third-party applications.
  • Scalability for Large Enterprises
    For very large organizations, there could be concerns regarding how well Hornbill scales compared to other enterprise-level solutions, potentially affecting performance or manageability.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Hornbill videos

+ Add

INSTALL & REVIEW: HORNBILL SMART DOOR DEAD BOLT LOCK ELECTRONIC DEADBOLT WIFI

More videos:

  • Review - Hornbill HB002 Smartlock Review
  • Review - Hornbill Smart Dead Bolt Lock Alexa Google Home Review

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to Hornbill and Freshservice)

Hornbill

Freshservice

IT Service Management
100 100%
IT Service Management
0% 0
Project Management
0 0%
Project Management
100% 100
IT Management
11 11%
IT Management
89% 89
ITSM
100 100%
ITSM
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hornbill and Freshservice

Hornbill Reviews

We have no reviews of Hornbill yet.
Be the first one to post

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hornbill mentions (0)

We have not tracked any mentions of Hornbill yet. Tracking of Hornbill recommendations started around Mar 2021.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing Hornbill and Freshservice, you can also consider the following products

HaloITSM - You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

ALVAO IT Service Management - Manage everything from ticketing to asset tracking and boost your business with one powerful ITSM platform that eases your IT department workload.

Basecamp - A simple and elegant project management system.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Redmine - Flexible project management web application

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