HROne is a premier product of Uneecops Workplace Solutions, developed to help the companies detangle the web of melancholy at their workspaces. Companies tend to do payroll and other HR functions manually making everything erroneous. HR-One comes off as bliss to those startups, SMEs and Corporates that are struggling to bring order while incorporating all that makes every employee love coming to the office daily. The software is an impeccable combination of both work discipline and fun of more than 12+ modules. These modules namely are Recruitment, Expense, Training, Workforce, Travel, Assets, Attendance, Helpdesk, Payroll, Performance and more. Each of the module is carefully crafted by our team of experts- business analysts and developers. This leading HR software also gives its clients the liberty to create dynamic workflows and map policies. Features like geofencing, automatic shift roster management, live photo capturing, geotracking set it apart from the rest of the HR software in the market.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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