Hugo Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Hugo mentions (358)

• Cloud Resume Challenge - Chunk 3

  This required me to revisit my Hugo website. I opened up the developer tools in Edge to figure out which section was which to decide where I wanted to place my hit counter. - Source: dev.to / 27 days ago

• Cloud Resume Challenge Chunk 1

  I am not a front-end web developer, and UI/UX design is not one of my skills. So, rather than fumble around trying to make my resume webpage look good, I decided to use a static website generator. I chose to use Hugo, since they have a lot of templates to choose from. - Source: dev.to / 2 months ago

• How to deploy your own website on AWS

  Hugo Existing themes will get you a website quick, such that you only have to modify color schemes and layouts. - Source: dev.to / about 1 month ago

• Good alternatives to Heroku

  And last but not least, Netlify, which is the one I use to host this website(for free). Hugo + Netlify is a powerful combination. - Source: dev.to / about 1 month ago

• Building static websites

  At one point though I realized there is a scaling problem with my build minutes. I knew that golang has considerably faster builds and in my case the easy fix is swapping over to Hugo. - Source: dev.to / about 2 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago