Indie Wiki Buddy Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Indie Wiki Buddy mentions (4)

• Stop Using Fandom

  There is a browser extension called "Indie Wiki Buddy" [1] that automatically redirects from a Fandom page to the equivalent community-run wiki. It also optionally replaces links in search results. [1] https://getindie.wiki/. - Source: Hacker News / 11 days ago

• Stop Using Fandom

  Yeah. LibRedirect is a nice generalist tool, but for wikis you are better off with Indie Wiki Buddy[1] which is a community led tool to point to the best avaialble wiki, or breeze if there isn't one. You def want this because some communities have made it a point to poison the fandom pages (see Terraria which is full of fake items and crafting recipes now). [1] https://getindie.wiki/. - Source: Hacker News / 11 days ago

• Stop Using Fandom

  It's better to use https://getindie.wiki/, which sends you to the specific replacement wikis rather than BreezeWiki (though it does support BreezeWiki). - Source: Hacker News / 11 days ago

• Stop Using Fandom

  I work for wiki.gg You can use one (or both) of these extensions to avoid Fandom: * https://getindie.wiki/, should redirect you to any not-fandom equivalent. - Source: Hacker News / 11 days ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago