Software Alternatives, Accelerators & Startups

Intercom VS Amazon Cognito

Compare Intercom VS Amazon Cognito and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Amazon Cognito logo Amazon Cognito

Amazon Cognito lets you add user sign-up, sign-in, and access control to your web and mobile apps quickly and easily. It scales to millions of users and supports sign-in with social identity providers and enterprise identity providers via SAML 2.0.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Amazon Cognito Landing page
    Landing page //
    2023-03-13

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Amazon Cognito videos

Amazon Cognito Tutorial - Amazon Cognito User Pools & AWS Amplify Setup

Category Popularity

0-100% (relative to Intercom and Amazon Cognito)
Customer Support
100 100%
0% 0
Identity Provider
0 0%
100% 100
CRM
100 100%
0% 0
Identity And Access Management

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Amazon Cognito

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Amazon Cognito Reviews

12 User Authentication Platforms [Auth0, Firebase Alternatives]
Cognito is Amazon’s cloud application authentication solution for the masses. It’s a low code deployment that can be used with conventional passwords or 3rd party logins like Google or Facebook.
Source: geekflare.com
Auth0 Vs cognito
Auth0 is far, far easier to implement. But… it is way more expensive. We started on Auth0 and then switched to Cognito. Cognito has cost us a lot of development time. On the other hand all of our data is collected in a single place, AWS, making it easier to analyze (Cloudwatch alerts).

Social recommendations and mentions

Based on our record, Amazon Cognito seems to be a lot more popular than Intercom. While we know about 65 links to Amazon Cognito, we've tracked only 6 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
View more

Amazon Cognito mentions (65)

  • Friday Thoughts on email validation
    The authentication system is web based and thus uses HTML1. There is a backend written in JavaScript (actually TypeScript), which in turn - for some operations - talks to a service written in .NET that stores data in AWS Cognito. - Source: dev.to / 22 days ago
  • Skip the SSO tax with Pomerium
    While we highly suggest shifting to OIDC, companies that cannot shift away from SAML can find an OIDC compliant federating identity provider (such as Amazon Cognito) to implement SSO through Pomerium and save on the SSO tax. - Source: dev.to / 29 days ago
  • My Past 1 Year+ with AWS Cognito
    I’ve heard some people complain about AWS Cognito’s complexity, but I’ve had the opposite experience. I’ve never done on-boarding before, and every project I’ve ever been on, or near, on-boarding was always a horror show, both in UI, ability to debug, and stability. - Source: dev.to / 4 months ago
  • How to Deploy and Secure a Next.js API on AWS
    After setting up an Amplify app, the next step is to add authentication to the project. Writing the logic for an application's login flow can be challenging and time-consuming. You are responsible for handling tokens correctly, managing user sessions, and storaing user details. However, Amplify simplifies this process by providing a complete authentication solution, which uses Amazon Cognito under the hood, that... - Source: dev.to / 5 months ago
  • Free auth products you can start using today
    Building auth for your SaaS product shouldn't be hard. Try these free solutions for your next project 👇 Http://supabase.com/auth Free up to 50k users/month Http://firebase.google.com/products/auth Free up to 50k users/month Http://aws.amazon.com/cognito Free up to 50k users/month Http://clerk.com Free up to 10k users/month Http://kinde.com Free up to 7.5k users/month Https://www.descope.com Free up to... Source: 7 months ago
View more

What are some alternatives?

When comparing Intercom and Amazon Cognito, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Okta - Enterprise-grade identity management for all your apps, users & devices

Drift - A messaging app that helps you grow your business.

OneLogin - On-demand SSO, directory integration, user provisioning and more