Software Alternatives, Accelerators & Startups

Intercom VS CrossBrowserTesting

Compare Intercom VS CrossBrowserTesting and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

CrossBrowserTesting logo CrossBrowserTesting

Browser Testing made simple! Run automated, visual, and manual tests on 1500+ real browsers and mobile devices. Test more browsers, in less time.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • CrossBrowserTesting Landing page
    Landing page //
    2023-10-23

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

CrossBrowserTesting videos

Cross Browser Testing Tool Comparison – LambdaTest vs. CrossBrowserTesting

Category Popularity

0-100% (relative to Intercom and CrossBrowserTesting)
Customer Support
100 100%
0% 0
Website Testing
0 0%
100% 100
CRM
100 100%
0% 0
Browser Testing
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and CrossBrowserTesting

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

CrossBrowserTesting Reviews

We have no reviews of CrossBrowserTesting yet.
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Social recommendations and mentions

CrossBrowserTesting might be a bit more popular than Intercom. We know about 6 links to it since March 2021 and only 6 links to Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
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CrossBrowserTesting mentions (6)

  • How can I test my site on safari if I don't have a Mac ?
    Yeah I moved on pretty quick from browserstack, but it seems to be the most popular. I've tried crossbrowsertesting.com but at the moment I really like app.lambdatest.com. Source: over 1 year ago
  • great list of "cool" sites from hnews
    Https://geizhals.de/ - this is a german site but the UI is nice and you can find a lot of stuff. Https://www.gsmarena.com/search.php3? - a phone search site. When I was at https://crossbrowsertesting.com we used this site a lot Https://www.howacarworks.com/ - how a car works Https://www.mcmaster.com/ - the UI here is so nice. Those illustrations Https://ciechanow.ski/mechanical-watch/ - how does a mechanical... - Source: dev.to / about 2 years ago
  • Learn How To Create, Test and Deploy a Single Page App with Vue 3 + Vite and Pinia
    Fortunately we don’t need to install, nor configure, any other tools, unless maybe some fancy reporters, but for now we can get everything we need in terms of end-to-end automated testing out of Nightwatch. Besides Chrome, Nightwatch has built-in support for all major browsers, including Firefox, Edge, and Safari, all thanks to its integration with the W3C Webdriver API and Selenium. It also allows you to use... - Source: dev.to / over 2 years ago
  • Free for dev - list of software (SaaS, PaaS, IaaS, etc.)
    Crossbrowsertesting.com - Manual, Visual, and Selenium Browser Testing in the cloud - free for Open Source. - Source: dev.to / almost 3 years ago
  • How do y’all test responsiveness of website?
    Professionally, I do basically the same for dev testing. We also have various devices on different platforms/versions in the office when needed, and our QA team primarily uses Cross Browser Testing Tool. If I need to check something specific, I usually use CBT. Source: about 3 years ago
View more

What are some alternatives?

When comparing Intercom and CrossBrowserTesting, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sauce Labs - Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BrowserStack - BrowserStack is a software testing platform for developers to comprehensively test websites and mobile applications for quality.

Drift - A messaging app that helps you grow your business.

browserling - Live interactive cross-browser testing from your browser.