Software Alternatives, Accelerators & Startups

Intercom VS Format

Compare Intercom VS Format and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Format logo Format

Online portfolio platform for creatives; photographers, designers, artists and more.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Format Landing page
    Landing page //
    2023-10-21

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Format videos

WHY I switched from FORMAT to SQUARESPACE | Photography Portfolio

More videos:

  • Review - Format Website Builder Review

Category Popularity

0-100% (relative to Intercom and Format)
Customer Support
100 100%
0% 0
CMS
0 0%
100% 100
CRM
100 100%
0% 0
Website Builder
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Format

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Format Reviews

The 10 Best Portfolio Website Builders in 2023
Format is one of the new-generation website-building platforms that specialize not only in solutions but also education. The Format Magazine has hundreds of published articles about Format as a platform and how to grow your digital business as an individual. However, one of the major features of Format is its Workflow service.
Source: stackdiary.com

Social recommendations and mentions

Based on our record, Format should be more popular than Intercom. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
View more

Format mentions (9)

  • Help with CFCard adapter and 486 system BIOS 504MB limit...
    C:\ has format.com, D:\ can write test.txt, E:\ can write test2.txt, F:\ can. Source: about 1 year ago
  • File size of C1 TIFFs
    I exported a bunch of 8-bit TIFFs from C1-21 today. The Finder reported them all around 92Mb (Sony A7r3 files). I tried to upload them to my site at format.com only to have half rejected for being "over 100Mb". Source: over 1 year ago
  • When I send my site to people (Facebook, discord, whatever) this is the screencap and description people see. This image is nowhere on my site. My domain name is through google, and it isn't on google domains. Where is this likely cached and how do I reset it? Frankly, it is a boring image.
    I am using format.com. What sort of metadata should I be setting? Source: over 1 year ago
  • I think web station made it so I can't connect via IP?
    I usually connect by quick connect, but my website host is coming to an end. It is currently on format.com, a photography site. I started to make a site in php, and rather than configure mamp, I thought I'd put my images on synology. Ever since installing web station, maria, phpmyadmin, I can't connect via 192.xx.xx.xx, only quick station. For a while I could connect by localip/phpmyadmin/index.php. Source: over 1 year ago
  • Got an email from Thetypefounders regarding a font i'm using on my website, need advice
    I got an email from The Type Founders about a font that I'm using on my website, wich is made in format.com, using their available fonts. The email says I'm using a font on my website without license... I don't understand, I'm using one of the fonts that format lets you choose, so it would be more of a problem from format than from me right? I would like to get some help on this regard. Is this a normal situation... Source: over 1 year ago
View more

What are some alternatives?

When comparing Intercom and Format, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Pixpa - Pixpa is an all-in-one platform to create beautiful, professional portfolio websites, client galleries and online stores without any coding knowledge.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Picflow - Online gallery and proofing platform for creative professionals.

Drift - A messaging app that helps you grow your business.

SquareSpace - Squarespace is the easiest way for anyone to create an exceptional website. Pages, galleries, blogs, e-commerce, domains, hosting, analytics, 24/7 support - all included.