Software Alternatives, Accelerators & Startups
Register | Login

Intercom VS Goverlan

Compare Intercom VS Goverlan and see what are their differences

UserGuiding
Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Goverlan logo Goverlan

Goverlan Reach provides IT systems support and remote management software solutions enabling innovative and simplified ways for businesses to address remote IT administration needs.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Goverlan Landing page
    Landing page //
    2022-12-22

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Goverlan features and specs

  • Remote Control Capability
    Goverlan enables IT professionals to remotely control and support workstations and servers, making it easier to troubleshoot issues and manage systems without needing physical access.
  • Real-Time System Management
    The platform allows for real-time monitoring and management of systems, including task automation and script execution, which can significantly improve efficiency.
  • User-Friendly Interface
    Goverlan's interface is intuitive and easy to navigate, reducing the learning curve for new users and improving overall user experience.
  • Comprehensive Support Features
    The system offers a wide range of support features such as session recording, chat support, and incident ticketing, which enhance the overall support process.
  • Scalability
    Goverlan is designed to scale with your organization, making it suitable for both small businesses and large enterprises.
  • Security
    Robust security features, including encryption and authentication protocols, ensure safe and secure remote sessions.

Possible disadvantages of Goverlan

  • Cost
    Goverlan can be relatively expensive, particularly for smaller organizations with limited budgets.
  • Complex Setup for Advanced Features
    While the basic setup is straightforward, deploying advanced features and integrations can be complex and time-consuming.
  • Resource Intensive
    The software can be resource-intensive, potentially affecting the performance of the systems it is installed on, especially older machines.
  • Limited Mac Support
    Goverlan's functionality is more robust for Windows-based systems, and the support for macOS is somewhat limited in comparison, which could be a drawback for diverse IT environments.
  • Dependency on Network Stability
    The efficacy of remote sessions heavily depends on the stability and speed of the network connection, which could be a limitation in environments with poor network infrastructure.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Goverlan videos

+ Add

Master Reach Server - Implementation - Goverlan Reach

More videos:

  • Review - Introducing Goverlan Reach, pre-recorded Webinar

Category Popularity

0-100% (relative to Intercom and Goverlan)

Intercom

Goverlan

Customer Support
100 100%
Customer Support
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
CRM
100 100%
CRM
0% 0
IT Management
0 0%
IT Management
100% 100

User comments

Share your experience with using Intercom and Goverlan. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Goverlan

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Goverlan Reviews

25 Best TeamViewer Alternative Software (Free/Paid) in 2021
Goverlan offers Remote Control Software for technical and admins. It allows you to access your user and system within seconds. The tool is available in three different editions 1. Standard 2. Professional and 3.Enterprise.
Source: www.guru99.com
13 Best Teamviewer Alternatives You Must Try
Goverlan Reach is not only the most versatile solution we found, but it is also the best value for money. While many of it’s competitors have been heavily hiking their prices up over the past few years, Goverlan has kept its price increases modest and its pricing practices straightforward, and continues to focus on adding value through a rich feature set. It comes in three...
Source: twitgoo.com

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Goverlan mentions (0)

We have not tracked any mentions of Goverlan yet. Tracking of Goverlan recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Goverlan, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Drift - A messaging app that helps you grow your business.

ConnectWise Automate - Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

Loading...