Software Alternatives, Accelerators & Startups

Intercom VS Gusto

Compare Intercom VS Gusto and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Gusto logo Gusto

Gusto. Payroll, benefits and compliance in one integrated product. We're here to change how the world works, and put people first.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Gusto Landing page
    Landing page //
    2023-05-24

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Gusto videos

Gusto Payroll Review | Top 6 favorite features | $100 referral code

More videos:

  • Review - Gusto vs. QuickBooks Payroll
  • Tutorial - Gusto Payroll Review & Tutorial ($100 Amazon Bonus)
  • Review - Gusto Payment System: An Honest Review
  • Review - Gusto Payroll Software Review: An In-Depth Look At The Features
  • Review - What You MUST Know About Gusto Payroll
  • Review - Gusto Payroll Software Review - Why this is the BEST Payroll Software in 2023
  • Review - Gusto Payroll Software: The Ultimate Review

Category Popularity

0-100% (relative to Intercom and Gusto)
Customer Support
100 100%
0% 0
HR
0 0%
100% 100
CRM
100 100%
0% 0
HR Tools
0 0%
100% 100

User comments

Share your experience with using Intercom and Gusto. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Gusto

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Gusto Reviews

Top 8 Best Payroll Software For Accountants In 2022
Given its exceptional UX, flexibility, mobile access, customizable reports, and easy onboarding for new employees and contractors, Gusto is a good option for accountants working with smaller-sized teams. However, unfortunately, Gusto's core plan lacks time-tracking features, and it’s worth mentioning that some users have complained about its poor customer service. While...
Source: www.toksta.com
6 Best Payroll Software for Small Businesses (2022)
Note: We use Gusto at WPBeginner to manage payroll for remote team members across different states. We started using Gusto back when it was called ZenPayroll and have been loving it since then.
10 Best HR Software For Payroll In 2022
Gusto is an online HR platform that will appeal to both experienced and novice payroll administrators. The software has a simple layout, and it’s friendly toward users who are not tech-savvy. The onboarding process is easy, and the tool offers a rich library of helpful documents that should enable your team to use all of its functions in good time.
20 best accounting software tools
Considering that complying to government requirements is vital in accounting, Gusto Payroll also helps you automatically report all new hires to the government.
Source: clockify.me
BambooHR Review 2019: Pricing, Features, Alternatives
Gusto Core is limited to payroll processing and costs $39 per month, with $6 a month per employee. The Complete package, which includes much of the same functionality as BambooHR, costs the same base-level $39 a month with an additional $12 per employee instead of $6. Gusto also has a new option for contractor-only employers, who simply pay the $6/employee rate and no base...
Source: www.fundera.com

Social recommendations and mentions

Based on our record, Gusto should be more popular than Intercom. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
View more

Gusto mentions (18)

  • As a completely inexperienced newbie, how does salary payment work?
    If they are W2 or 1099, look at gusto.com, but I would encourage you to speak with a CPA so they can best advise you on your situation. If you do things wrong, it could put you in a lot of legal trouble. Source: over 1 year ago
  • The Fair Tax Act Aims to Abolish the IRS and Set a National Sales Tax. Here's How It Would Work
    There's Quickbooks for accounting. There's Gusto for payroll. There's CalendarCrush for invoicing. It'll cost you about $200 a month to get tooled correctly and you're off to the races. Source: over 1 year ago
  • Breaking Into Legal Tech
    Make • Build and automate workflows InvoiceBerry • Online invoicing for small businesses Gusto • Payroll, benefits and HR management Hive • Manage tasks, workflows and team’s work Lanva • Social video editing app. ClickUp • Manage tasks, docs, chat, goals and more Plausible • Open-source privacy-friendly web analytics Podcast Hawk • Podcast guest booking software. Writesonic • AI-driven content... Source: over 1 year ago
  • Do I need to out my 18y old on as an employee?
    W2 employee - More complicated to setup but there are lots of great services like Gusto that do pretty much everything for you. Then you just run payroll and taxes are taken out of his check. Source: over 1 year ago
  • Hiring a Canadian for ad hoc, hourly work (I'm a US person, not yet a business)
    Third - the 1099. If you have a consulting contract, then you don't have to pay taxes for the individual. The consulting contract will clearly state that they are responsible for all taxes, including self-employment taxes. I still use a payroll service (gusto.com in my case, but whatever floats your boat) to pay contractors, that way someone else is taking care of the 1099s and such, which can be a pain in the ass. Source: over 1 year ago
View more

What are some alternatives?

When comparing Intercom and Gusto, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Paylocity - Paylocity has revolutionized the industry and has quickly become the leading independent provider of online payroll services and HR solutions.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ADP Workforce Now - ADP Workforce Now provides cloud-based software, expert support and predictive analytics for data-driven insights.

Drift - A messaging app that helps you grow your business.

Paychex Flex - Paychex Flex is a tool that reduces the complexity and risk of running your own payroll while ensuring greater accuracy with-up-to-date tax rates and regulatory information.