Software Alternatives, Accelerators & Startups

Intercom VS IncidentHub

Compare Intercom VS IncidentHub and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

IncidentHub logo IncidentHub

Monitor all your cloud and SaaS services in one place before incidents impact your applications.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • IncidentHub Dashboard
    Dashboard //
    2024-05-12
  • IncidentHub Notifications
    Notifications //
    2024-05-12
  • IncidentHub Landing
    Landing //
    2024-05-12
  • IncidentHub Setup - notifications
    Setup - notifications //
    2024-05-12
  • IncidentHub Setup - services
    Setup - services //
    2024-05-12

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

IncidentHub

Pricing URL
-
$ Details
free
Release Date
2024 May

Intercom features and specs

No features have been listed yet.

IncidentHub features and specs

  • Monitor all major cloud services: Supports all major cloud/SaaS services.
  • Receive notifications on your channel of choice: Choose your channel and receive notifications.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

IncidentHub videos

How to set up services and channels on IncidentHub

Category Popularity

0-100% (relative to Intercom and IncidentHub)
Customer Support
100 100%
0% 0
Developer Tools
0 0%
100% 100
CRM
100 100%
0% 0
DevOps Tools
0 0%
100% 100

Questions and Answers

As answered by people managing Intercom and IncidentHub.

Why should a person choose your product over its competitors?

IncidentHub's answer:

Its simplicity.

What makes your product unique?

IncidentHub's answer:

It's simple to setup - 2 steps maximum.

How would you describe your primary audience?

IncidentHub's answer:

Small engineering teams that need a hassle-free notification system for monitoring their third-party cloud/SaaS services.

What's the story behind your product?

IncidentHub's answer:

It's a solo project I've launched.

User comments

Share your experience with using Intercom and IncidentHub. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and IncidentHub

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

IncidentHub Reviews

We have no reviews of IncidentHub yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
View more

IncidentHub mentions (0)

We have not tracked any mentions of IncidentHub yet. Tracking of IncidentHub recommendations started around May 2024.

What are some alternatives?

When comparing Intercom and IncidentHub, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

StatusGator - Monitor all your hosted applications, vendors, and websites, and keep your team informed of outages. StatusGator is the world's premier status aggregator, status page, and website monitoring tool.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jobs Console - The best developer jobs you weren't looking for

Drift - A messaging app that helps you grow your business.

CronRocket - Manage your background jobs in the cloud