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Intercom VS Jira

Compare Intercom VS Jira and see what are their differences

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Seamless project management and collaboration for your team. featured
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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Jira logo Jira

The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Jira Landing page
    Landing page //
    2023-10-09

Intercom

Website
intercom.com
Pricing URL
Official Intercom Pricing
$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ciaran Lee
Employees
500 - 999
Edit details

Jira

Website
atlassian.com
Pricing URL
Official Jira Pricing
$ Details
paid Free Trial $7.0 / Monthly (Above 10 Users)
Release Date
-
Edit details

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Jira features and specs

  • Robust Feature Set
    Jira offers a comprehensive suite of tools for project management, including issue tracking, agile reporting, and workflow automation, which can handle both small and large projects effectively.
  • Customizability
    Organizations can customize Jira extensively, tailoring workflows, fields, and issues to meet their specific requirements, which enhances productivity and alignment with business processes.
  • Integration Capabilities
    Jira integrates seamlessly with other Atlassian products like Confluence, Bitbucket, and more, as well as third-party tools such as GitHub and Slack, ensuring a connected and efficient workflow.
  • Agile Methodologies Support
    With built-in support for Scrum, Kanban, and other agile frameworks, Jira helps teams to manage their agile processes efficiently, offering features like sprint planning, backlog grooming, and burndown charts.
  • Strong Community and Support
    Jira has a large, active user community and extensive documentation, along with professional support options, which can be invaluable in troubleshooting and optimizing its use.
  • Comprehensive Task Management
    Jira Core provides a robust set of features for managing tasks and projects, including customizable workflows, forms, and dashboards, which are beneficial for tracking progress and enhancing productivity.
  • Integration with Other Atlassian Products
    It integrates seamlessly with other Atlassian tools like Confluence, Bitbucket, and Trello, enabling streamlined collaboration and improved visibility across teams.
  • Customizable and Flexible
    Jira Core allows a high degree of customization for workflows, task types, and notifications, making it adaptable to various business processes and team needs.
  • Scalability
    It supports scalability, which makes it suitable for both small-scale teams and large enterprises, evolving as the organization grows.
  • Strong Reporting Capabilities
    The software offers comprehensive reporting tools to gain insights into project progress and team performance, helping in making informed decisions.

Possible disadvantages of Jira

  • Complexity
    Due to its extensive feature set and customizability, Jira can be overly complex for new users or small teams, requiring a steep learning curve and potentially making simple tasks time-consuming.
  • Cost
    While Jira provides robust features, it comes at a cost. Subscription fees can be high, especially for larger teams or organizations requiring advanced capabilities.
  • Performance Issues
    On occasion, users might experience performance issues, particularly with large datasets, causing slowness and reduced efficiency in managing tasks.
  • Overhead
    Maintaining and configuring Jira can require significant administrative overhead, needing dedicated resources to manage its setup, customization, and updates.
  • User Interface Complexity
    While powerful, Jira's user interface can be overwhelming and cluttered, which may hinder usability and speed for those not already familiar with the platform.
  • Complexity for New Users
    Jira Core's wide range of features and customization options can be overwhelming for new users, leading to a steep learning curve.
  • High Configuration Overheads
    Setting up and configuring the software to fit specific project needs can be time-consuming, especially for teams without dedicated administrative resources.
  • Cost Considerations
    For smaller teams or organizations with limited budgets, the costs associated with Jira Core licenses and potential add-ons might be a constraint.
  • Limited by Internet Connectivity
    As a primarily cloud-based solution, its functionality can suffer in environments with poor or inconsistent internet connectivity.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Jira videos

+ Add

Jira Core Walkthrough and Review

More videos:

  • Review - (2018) The NEW Jira Begins Now - Modern Software Development
  • Review - JIRA Core: Business Team Use Cases
  • Demo - JIRA in a Nutshell demo video
  • Review - (Re)Discover JIRA Core: Tricks That Make a BIG Difference - Atlassian Summit 2016

Category Popularity

0-100% (relative to Intercom and Jira)

Intercom

Jira

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
CRM
100 100%
CRM
0% 0
Task Management
0 0%
Task Management
100% 100

User comments

Share your experience with using Intercom and Jira. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Jira

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Jira Reviews

  1. Luminous Valentine
    my experience

    Jira may be extremely sluggish and require a large amount of memory on the client side.

    👍 Pros:    Affordable price|Affordable
    👎 Cons:    Super simple|Scalable
10 Best Canny Alternatives and Competitors in 2025
Jira is an issue-tracking tool that flags and tracks bugs, creates product roadmaps, and collects user insights. Beloved by SaaS companies and startups, it’s a great tool for gathering and analyzing what your customers say about your products. Plus, it highlights areas for improvement to target pressing issues instantly. ✍️
Source: clickup.com
25 Best Asana Alternatives & Competitors for Project Management in 2024
Jira is a bug-tracking and project software. Compared to Asana, it’s geared towards agile teams and technical power users. With advanced reporting options, including user workload, average issue age, and recently created issues, project managers can make informed decisions to plan smarter sprints.
Source: clickup.com
The 10 best Asana alternatives in 2024
Unlike Asana, Jira was built specifically for teams that use Scrum and Agile workflows. When you sign up, you'll answer a few questions about your preferred methodologies, project types, and deadlines. Then, Jira will suggest a project template and methodology to fit your team's needs.
Source: zapier.com
16 Best Asana Alternatives of 2024 (Free + Paid)
Jira is a software product of Atlassian and is often used for tracking issues in software development. But Jira has grown to be used outside of the IT segment for tracking a range of issues, tasks and work items. What it might lack in features is made up on the Atlassian Marketplace where many plugins can be purchased to extend the tool’s features.
Source: www.projectmanager.com
The Ultimate List of 20 Best AI Work Management Tools
Atlassian Intelligence (preregistration): Jira leverages artificial intelligence to automate various tasks, including summarizing meeting minutes, answering questions, converting natural language queries into JQL or SQL, and offering instant assistance through virtual agents in Slack and Microsoft Teams, accelerating work and enhancing user experience.
Source: ppm.express

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 5 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Jira mentions (0)

We have not tracked any mentions of Jira yet. Tracking of Jira recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Jira, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Drift - A messaging app that helps you grow your business.

Basecamp - A simple and elegant project management system.

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