Software Alternatives, Accelerators & Startups

Intercom VS Pimcore

Compare Intercom VS Pimcore and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Pimcore logo Pimcore

Pimcore is an award-winning data management and customer experience management software.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Pimcore Landing page
    Landing page //
    2022-11-26

Pimcore is an open-source software platform used by more than 110 000 companies worldwide. It offers state-of-the-art digital asset management (DAM), product information management (PIM), master data management (MDM), digital experience management (DXP/CMS), multi-channel publishing, and digital commerce. Acclaimed by analysts at Gartner and Forrester, its customers include Fortune 100 companies such as Pepsi, Sony, and Audi. The company's headquarters are in Salzburg, Austria. 
Pimcore’s consolidated platform enables organizations to manage product information, digital assets, digital commerce, and web content in a consolidated setup, thus empowering them with a single ‘trusted view’ of information and delivering a superior product experience to their customers across multiple touchpoints.
What makes Pimcore a great open-source alternative to proprietary, closed-source software is its incredible flexibility, 100% API-driven architecture, composable technology, speed-to-market, plus the momentum of 150+ global solution partners. The Pimcore Platform™ is loved by developers, agencies, and enterprises. For more information, please visit pimcore.com.

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Pimcore videos

Pimcore PIM - 2 Minute Demo

More videos:

  • Review - Pimcore, Akeneo Enterprise, Akeneo Community Edition comparison. MDM-PIM systems | kt.team
  • Review - Pimcore Features Overview

Category Popularity

0-100% (relative to Intercom and Pimcore)
Customer Support
100 100%
0% 0
Product Information Management
CRM
100 100%
0% 0
Digital Asset Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Pimcore

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Pimcore Reviews

WordPress alternatives: Which CMS platform is the best?
To conclude, Pimcore comes out as the winner in this clash. It may still not have a more significant market share or some exclusive WordPress features and plugins, but it wins in every segment. Pimcore is perfect for large companies handling large quantities of data or having several departments work on a single website.
Source: factory.dev
List Of Top 9 Product Information Management (PIM) Software Solution To Integrate Your Product Data
Pimcore PIM software is an open source product information management. It helps you centralize and harmonize all your marketing, sales, and technical product information in a single place. It can handle any type of digital data in acquiring, managing, and sharing across multiple channels.

Social recommendations and mentions

Based on our record, Intercom should be more popular than Pimcore. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
View more

Pimcore mentions (2)

  • Digital Asset Management
    Also, I have Pimcore up and running on AWS as well too .. https://pimcore.com/en. Source: over 2 years ago
  • What is Pimcore?
    Pimcore, by definition, is an open-source digital experience platform with superb data management capabilities. Source: almost 3 years ago

What are some alternatives?

When comparing Intercom and Pimcore, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Syndigo Content Experience Hub - Content Experience Hub Your end-to-end solution to collect, create, enrich, manage, syndicate, and analyze all your digital assets, Core Marketing, and Enhanced product content. Request [...]

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Boomi - The #1 Integration Cloud - Build Integrations anytime, anywhere with no coding required using Dell Boomi's industry leading iPaaS platform.

Drift - A messaging app that helps you grow your business.

Akeneo - Akeneo is an open-source Product Information Management solution.