Software Alternatives, Accelerators & Startups

Intercom VS Pneumatic

Compare Intercom VS Pneumatic and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Pneumatic logo Pneumatic

Pneumatic is an SaaS workflow management system designed to make business process management easy and accessible to everyone. Pneumatic emphasises ease of use, iterative development and continuous improvement of business processes.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Pneumatic Landing page
    Landing page //
    2022-05-05

Pneumatic is a modern forward-looking workflow management system that lets you build highly-customizable branching standard operating procedures and then run multiple workflows from each such SOP. Organize your tasks into sequences, and add data fields to ensure all the relevant information gets passed down the pipeline and nothing gets lost as the process is handed over from one team to the next. Do it in a highly effective graphical user interface. Run workflows, export key metrics into external applications via the public API, measure the performance of your workflows, and go back and refactor them on the fly, with Pneumatic dynamically propagating the changes you make to all the running instances of our SOP in the system. Engage with external users by allowing them to launch new workflows in Pneumatic via shared kick-off forms and by inviting them as guests to specific tasks. This feature offers an ideal solution for companies that hire a lot of contractors and freelancers – assign tasks to them via guest email links.

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Pneumatic

$ Details
paid Free Trial $99.0 / Monthly (Unlimited. Your whole organization for one fixed price.)
Platforms
Web Cloud Browser Mobile
Release Date
2020 June

Intercom features and specs

No features have been listed yet.

Pneumatic features and specs

  • Unlimited Users: Yes
  • Unlimited Workflow Templates: Yes
  • Unlimited Workflows: Yes
  • Free Template Library: Yes
  • AI-powered Workflow Template Generator: Yes
  • Multi-tenant Sub-accounts: Yes
  • White-label: Yes
  • Unlimited Guests: Yes
  • Public Shareable Workflow Kick-off Forms: Yes
  • Conditional Workflow Logic: Yes
  • Granular Access Controls: Yes
  • Unlimited Zapier and Make Integrations: Yes
  • Unlimited API Access: Yes
  • Unlimited Data Storage: Yes
  • Workflow Variables: Yes
  • Video-based Workflows: Yes
  • Workflow Activity Highlights: Yes
  • Urgent Prioritization: Yes
  • Comments and Mentions: Yes
  • WYSIWYG Enhanced Editor: Yes

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Pneumatic videos

AI-Powered Workflow Template Generator

More videos:

  • Demo - Pneumatic Workflow - Quick Product Overview
  • Tutorial - Getting Started with Workflow Templates
  • Tutorial - Task Management in Pneumatic
  • Tutorial - Working with Workflows
  • Tutorial - Working with Tasks
  • Review - Information Flow via Data Fields
  • Tutorial - Adding Guests to Tasks

Category Popularity

0-100% (relative to Intercom and Pneumatic)
Customer Support
100 100%
0% 0
Workflow Automation
0 0%
100% 100
CRM
100 100%
0% 0
Workflow Management
0 0%
100% 100

User comments

Share your experience with using Intercom and Pneumatic. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Pneumatic

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Pneumatic Reviews

BPM Tools Comparison: Camunda for IT Pros vs Pneumatic for Business Users
Pneumatic offers a broad selection of deployment options. The default is Pneumatic’s own Google-powered cloud deployment, but clients can also have Pneumatic instances deployed in their own private clouds or on premises. All deployment options come with advanced backup and versioning solutions. Private cloud and on-prem installations also offer access to the source code and...
Basecamp vs Pneumatic — From Startup Efficiency to Advanced Workflow Optimization
As for other functionality, instead of reinventing the wheel, Pneumatic emphasizes integrations through third-party platforms like Zapier and through its own powerful API. The pitch here is that you get to continue to use all your existing apps, with Pneumatic simply adding automated workflow management to your software toolbox, rather than trying to completely replace it.
One App to Rule Them All vs All Workflows All the Time
The basic idea is you set up all the necessary workflows and then let Pneumatic run your operations for you while you and your team continue to use the same apps you used before: there is no need to migrate everything in Pneumatic, which will be acting as your company’s eminence grise in the background, keeping everyone in line and on time.
A Jack of All Trades vs Dedicated Workflow Management
Pneumatic, on the other hand, aims to act as a background top-level orchestration system: once you’ve set up your workflows, you keep working in the same apps as before, it’s just that now Pneumatic tells you what specific tasks you need to be working on and supplies you with links to the information and resources you need to work on those jobs.
Project Management vs Workflow Management — Wrike vs Pneumatic
Smartsheet and Pneumatic take very different approaches to operations management. In Smartsheet, you get a familiar spreadsheet interface and organize your work as projects. Pneumatic emphasizes sequential workflows.

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
View more

Pneumatic mentions (0)

We have not tracked any mentions of Pneumatic yet. Tracking of Pneumatic recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Pneumatic, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Process Street - Create beautiful rich process documents in a simple to follow checklist format. Fast, free and incredibly simple to use.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pipefy - Pipefy is a process management software that empowers anyone to create and automate efficient workflows on their own without code.

Drift - A messaging app that helps you grow your business.

windmill.dev - Company-wide apps and automations from minimal python scripts