Software Alternatives, Accelerators & Startups

Intercom VS Safety Culture

Compare Intercom VS Safety Culture and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Safety Culture logo Safety Culture

SafetyCulture is the operational heartbeat of working teams around the world. Its mobile-first operations platform leverages the power of human observation to identify issues and opportunities for businesses to improve everyday.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Safety Culture Landing page
    Landing page //
    2022-06-28

More than 28,000 organizations use SafetyCulture flagship products, iAuditor and EdApp, to perform checks, train staff, report issues, automate tasks and communicate fluidly. SafetyCulture powers over 600 million checks per year, approximately 50,000 lessons per day and millions of corrective actions, giving leaders visibility and workers a voice in driving safety, quality and efficiency improvements.

Recent analysis by Forrester found that SafetyCulture’s flagship products provide a 214% return on investment for customers, and USD $3.6M in cost savings from operational improvements.

Customers of SafetyCulture’s award winning products include the likes of Shell, United Nations, Virgin Active, Cathay Pacific, Mars and BP Chargemaster.

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Safety Culture

$ Details
freemium
Release Date
2004 January
Startup details
Country
Australia
State
Queensland
City
Townsville
Founder(s)
Luke Anear
Employees
250 - 499

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Safety Culture videos

iAuditor | Watch a Demo

More videos:

  • Review - iAuditor Conducting an Inspection | Android Mobile Devices
  • Review - iAuditor | Templates Overview

Category Popularity

0-100% (relative to Intercom and Safety Culture)
Customer Support
100 100%
0% 0
Workplace Safety
0 0%
100% 100
CRM
100 100%
0% 0
Governance, Risk And Compliance

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Safety Culture

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Safety Culture Reviews

  1. SafetyCulture

    Our mission is to help companies achieve safer and higher quality workplaces all around the world through innovative, low-cost mobile first products.

Social recommendations and mentions

Based on our record, Intercom should be more popular than Safety Culture. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
View more

Safety Culture mentions (2)

  • How do you record checklists for (preventative) maintenance visits?
    I've used iAuditor from https://safetyculture.com/ in the past for site inspections/walkthrus pre-install. You could set up a form for maintenance visits. I'm not sure about integrating with your ticketing platform though. Might be worth a look. Source: over 1 year ago
  • Into the Life of a Chief Technology Officer
    Being a Chief Technology Officer (CTO) is one of the most important and challenging jobs in any company. But what’s it really like to be in this role? In this article, we’ll take a look at the life of the SafetyCulture CTO, James Simpson, his day-to-day responsibilities and plans to expand his service. We’ll also explore his framework for managing technical debt and what people can expect to see in his... - Source: dev.to / about 2 years ago

What are some alternatives?

When comparing Intercom and Safety Culture, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

EHS Insight - The Best Value in EHS Software Available Today

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

EtQ Reliance - QMS integrates data to reduce risk and ensure compliance.

Drift - A messaging app that helps you grow your business.

Forms On Fire - Forms On Fire provides a complete, customizable mobile forms and workflow system that is reliable and secure, works offline or online.