Software Alternatives, Accelerators & Startups

Intercom VS Viagogo

Compare Intercom VS Viagogo and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Viagogo logo Viagogo

We're the world’s largest secondary marketplace for tickets to live events.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Viagogo Landing page
    Landing page //
    2022-08-28

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

No features have been listed yet.

Viagogo features and specs

  • Headquarters: San Francisco, CA

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Viagogo videos

Viagogo allegedly advertising the sale of invalid tickets to Ed Sheeran shows | ITV News

More videos:

  • Review - Viagogo Review - Purchasing Tickets experience @ Pissed Consumer Interview
  • Review - Martins Deals: Avoid Viagogo

Category Popularity

0-100% (relative to Intercom and Viagogo)
Customer Support
100 100%
0% 0
Online Ticketing
0 0%
100% 100
CRM
100 100%
0% 0
Event Management
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Viagogo

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Viagogo Reviews

5 Strong Alternatives to Ticketmaster for Buying Event Tickets
In November 2019, it was announced that Viagogo, another resale company with a similarly controversial background, would acquire Stubhub. Despite these issues, it is still one of the best sites to get tickets The 6 Best Ticket Sites to Get Event, Concert, and Sports Tickets Here are some of the best ticket sites that are better than Ticketmaster if you want to get awesome...
Best Viagogo Alternatives
So, as one of the big names in ticket reselling seems to be dying before our very eyes, we thought it would be prudent to offer up the best alternatives to Viagogo. This article will break the competition into several categories, including football, live music and theatre tickets. That way, if you know what you’re looking for, you can try out some of our recommended resellers.

Social recommendations and mentions

Based on our record, Viagogo should be more popular than Intercom. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: over 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
View more

Viagogo mentions (10)

  • Stub Hub D&C tickets for Folsom Aug 12th - WTF????
    Viagogo.com has this 7am show listed now also. https://www.viagogo.com/ww/Concert-Tickets/Rock-and-Pop/Dead+Company-Tickets/E-152000519. Source: 12 months ago
  • Any metalcore show in Los Angeles from now until the May the 4th?
    I'm on a trip in Los Angeles and I'd love to see some metalcore or similar bands live. I've tried to look for upcoming shows in viagogo.com or in some band's social media accounts but couldn't find anything. Source: about 1 year ago
  • Are the club world cup tickets still available?
    I found some tickets on viagogo.com. Source: over 1 year ago
  • Björk's Cornucopia tickets? (Australia/Japan)
    Other than the suspicious viagogo.com, I can't seem to find tickets for these concerts. Were they sold out or were they not released for purchase yet? Thanks :D. Source: over 1 year ago
  • Bayern Munich vs Union Berlin
    Hi there everybody,i purchased tickets from reselling website viagogo.com for the match in february 24,as official website says resold tickets aren't accepted at venue,i was just wondering are they really strict about this whole thing? Source: over 1 year ago
View more

What are some alternatives?

When comparing Intercom and Viagogo, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

EventBrite Online RSVP - EventBrite Online RSVP is a cost-effective event management software that provides services to help businesses organize, invite people together for an event, and sell tickets.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Rsvpify Virtual Events - Rsvpify Virtual Events is an event management tool that provides you various functionalities ranging from setting up the entire event to selling the tickets online to the targeted audience.

Drift - A messaging app that helps you grow your business.

Magnet Event Pro - Magnet Event Pro provides tools that help you easily create a small or a large-scale event completely on your own terms.