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iTop VS DATAGERRY

Compare iTop VS DATAGERRY and see what are their differences

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iTop logo iTop

By your side to ­empower your team and bring your ­customer service to another level

DATAGERRY logo DATAGERRY

OpenSource CMDB & Asset Management, which completely leaves the definition of a data model to the user
  • iTop Landing page
    Landing page //
    2022-08-04

iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.). Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

iTop features, what you can do with it:

  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
  • Manage incidents, user requests, planned outages…
  • Document IT services and contracts with external providers including service level agreements
  • Export all the information in a manual or scripted manner
  • Mass import (manually and using scripts) or synchronize/federate any data from external systems

iTop can be used by different types of persons:

  • Help Desk agents
  • Support engineers (1st level, 2nd level…)
  • Service managers
  • IT managers
  • End-users: a simplified “portal” interface is available to let them submit their requests directly.
  • DATAGERRY Landing page
    Landing page //
    2023-09-19

iTop features and specs

  • Open Source
    iTop is an open-source software, meaning it's free to use and can be customized and modified to fit specific needs.
  • Comprehensive ITSM Features
    iTop offers a wide range of IT service management features including incident management, problem management, change management, and more.
  • Flexibility
    iTop is highly flexible and can be adapted to suit various organizational needs and processes.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface that makes it easy for users to navigate and manage IT services.
  • Community Support
    As an open-source tool, iTop has a strong community of users and developers who contribute to its growth and provide support.

Possible disadvantages of iTop

  • Customization Complexity
    Though customizable, the process can be complex and may require significant technical knowledge and resources.
  • Limited Advanced Features
    Compared to some paid ITSM solutions, iTop may lack some advanced features that are necessary for complex IT environments.
  • Performance
    Depending on the size of data and usage, iTop may experience performance issues, particularly in larger organizations.
  • Documentation
    While there is documentation available, it may not be as comprehensive or as detailed as that found for commercial software.
  • Development Resources
    Organizations may need to invest in development resources to maximize the potential of iTop, which can offset some of the cost benefits of it being open source.

DATAGERRY features and specs

No features have been listed yet.

iTop videos

+ Add

iTOP Electronic Spinning Top! Review

More videos:

  • Review - iTop Review: GTA San Andreas
  • Review - ITop Electronic Spinner Game Review for Character Options age 8+

DATAGERRY videos

+ Add

Datagerry

More videos:

  • Demo - Webinar DATAGERRY in Action - Live Demo CMDB

Category Popularity

0-100% (relative to iTop and DATAGERRY)

iTop

DATAGERRY

Monitoring Tools
74 74%
Monitoring Tools
26% 26
Log Management
74 74%
Log Management
26% 26
Help Desk
100 100%
Help Desk
0% 0
IT Asset Management
0 0%
IT Asset Management
100% 100

User comments

Share your experience with using iTop and DATAGERRY. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, DATAGERRY seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

iTop mentions (0)

We have not tracked any mentions of iTop yet. Tracking of iTop recommendations started around Mar 2021.

DATAGERRY mentions (2)

  • DATAGERRY
    DATAGERRY is an open-source CMDB and asset-management tool that leaves the definition of a data model to the user. Can externally push stored information to DNS, ticketing systems, configuration management software like Ansible, monitoring systems and more—triggered by events or when objects are added, updated or deleted. Appreciation for this recommendation goes to RedR4dbit. Source: over 2 years ago
  • Looking for a tool to track IT assets
    Datagerry: This one is very interesting and I'm sure I'll be using it in the future, just not for asset management. The premise is that it's a generic application builder which has zero work done for you out of the box. You want an asset category: Go define the fields, place them on the form, and you're done. Want a Ticket/Service Request/Change? You can build that too. It supports relationships OOTB so you... Source: over 3 years ago

What are some alternatives?

When comparing iTop and DATAGERRY, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

i-doit - i-doit is a web based Open Source IT documentation and CMDB (Configuration Management Database).

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.

Relinx - New kind of IT Asset Management and CMDB. Flexible schema, model validation, tree structure, and more

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

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