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iTop VS i-doit

Compare iTop VS i-doit and see what are their differences

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iTop logo iTop

By your side to ­empower your team and bring your ­customer service to another level

i-doit logo i-doit

i-doit is a web based Open Source IT documentation and CMDB (Configuration Management Database).
  • iTop Landing page
    Landing page //
    2022-08-04

iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.). Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

iTop features, what you can do with it:

  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
  • Manage incidents, user requests, planned outages…
  • Document IT services and contracts with external providers including service level agreements
  • Export all the information in a manual or scripted manner
  • Mass import (manually and using scripts) or synchronize/federate any data from external systems

iTop can be used by different types of persons:

  • Help Desk agents
  • Support engineers (1st level, 2nd level…)
  • Service managers
  • IT managers
  • End-users: a simplified “portal” interface is available to let them submit their requests directly.
  • i-doit Landing page
    Landing page //
    2022-07-02

iTop features and specs

  • Open Source
    iTop is an open-source software, meaning it's free to use and can be customized and modified to fit specific needs.
  • Comprehensive ITSM Features
    iTop offers a wide range of IT service management features including incident management, problem management, change management, and more.
  • Flexibility
    iTop is highly flexible and can be adapted to suit various organizational needs and processes.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface that makes it easy for users to navigate and manage IT services.
  • Community Support
    As an open-source tool, iTop has a strong community of users and developers who contribute to its growth and provide support.

Possible disadvantages of iTop

  • Customization Complexity
    Though customizable, the process can be complex and may require significant technical knowledge and resources.
  • Limited Advanced Features
    Compared to some paid ITSM solutions, iTop may lack some advanced features that are necessary for complex IT environments.
  • Performance
    Depending on the size of data and usage, iTop may experience performance issues, particularly in larger organizations.
  • Documentation
    While there is documentation available, it may not be as comprehensive or as detailed as that found for commercial software.
  • Development Resources
    Organizations may need to invest in development resources to maximize the potential of iTop, which can offset some of the cost benefits of it being open source.

i-doit features and specs

  • Comprehensive IT Documentation
    i-doit provides a holistic approach to IT documentation, allowing users to document the entirety of their IT infrastructure. This includes hardware, software, networks, and even facilities, making it easier to maintain a complete and organized inventory.
  • CMDB Functionality
    i-doit includes a Configuration Management Database (CMDB) that helps in managing configuration items and their relationships. This makes it a powerful tool for understanding and analyzing dependencies within IT environments.
  • Customizable and Scalable
    The platform is highly customizable, allowing users to tailor it to their specific needs. It is also scalable, making it suitable for small businesses as well as large enterprises.
  • Open Source and Commercial Versions
    i-doit offers both an open-source Community Edition and a more robust commercial version, giving organizations the flexibility to select the option that best fits their requirements and budget.
  • Integration Capabilities
    i-doit supports integration with various third-party applications and services, enabling seamless data exchange and enhancing the overall functionality of the IT management ecosystem.

Possible disadvantages of i-doit

  • Complex Setup and Configuration
    The initial setup and configuration of i-doit can be complex and time-consuming, requiring a considerable understanding of IT systems and processes.
  • Steep Learning Curve
    Due to its comprehensive features and capabilities, users might experience a steep learning curve, especially if they are not familiar with IT documentation or CMDB concepts.
  • Limited Features in the Community Edition
    While the Community Edition is free, it lacks some advanced features that are only available in the commercial version, which might be a limitation for organizations seeking more robust functionality.
  • Dependency on Proper Data Entry
    The effectiveness of i-doit is heavily reliant on accurate and consistent data entry. Poor data management can lead to incomplete documentation and unreliable insights.
  • Potential Performance Issues with Large Datasets
    Users with very large datasets might encounter performance issues, as maintaining and querying extensive amounts of data can impact the system’s responsiveness.

iTop videos

+ Add

iTOP Electronic Spinning Top! Review

More videos:

  • Review - iTop Review: GTA San Andreas
  • Review - ITop Electronic Spinner Game Review for Character Options age 8+

i-doit videos

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Category Popularity

0-100% (relative to iTop and i-doit)

iTop

i-doit

Monitoring Tools
66 66%
Monitoring Tools
34% 34
Continuous Integration
0 0%
Continuous Integration
100% 100
Log Management
100 100%
Log Management
0% 0
Help Desk
100 100%
Help Desk
0% 0

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What are some alternatives?

When comparing iTop and i-doit, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hex.pm - Hex.

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

IBM Tivoli CCMDB - IBM Tivoli CCMDB is another Change and Configuration Management Database that allows the users to manage, audit, and coordinate the processes of change and configuration management processes.

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

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