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iTop VS NexDatacenter

Compare iTop VS NexDatacenter and see what are their differences

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  4. » Alternatives

iTop logo iTop

By your side to ­empower your team and bring your ­customer service to another level

NexDatacenter logo NexDatacenter

Premium neutral carrier data center in Jakarta, Indonesia.
  • iTop Landing page
    Landing page //
    2022-08-04

iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.). Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

iTop features, what you can do with it:

  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
  • Manage incidents, user requests, planned outages…
  • Document IT services and contracts with external providers including service level agreements
  • Export all the information in a manual or scripted manner
  • Mass import (manually and using scripts) or synchronize/federate any data from external systems

iTop can be used by different types of persons:

  • Help Desk agents
  • Support engineers (1st level, 2nd level…)
  • Service managers
  • IT managers
  • End-users: a simplified “portal” interface is available to let them submit their requests directly.
  • NexDatacenter Landing page
    Landing page //
    2022-03-24

iTop features and specs

  • Open Source
    iTop is an open-source software, meaning it's free to use and can be customized and modified to fit specific needs.
  • Comprehensive ITSM Features
    iTop offers a wide range of IT service management features including incident management, problem management, change management, and more.
  • Flexibility
    iTop is highly flexible and can be adapted to suit various organizational needs and processes.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface that makes it easy for users to navigate and manage IT services.
  • Community Support
    As an open-source tool, iTop has a strong community of users and developers who contribute to its growth and provide support.

Possible disadvantages of iTop

  • Customization Complexity
    Though customizable, the process can be complex and may require significant technical knowledge and resources.
  • Limited Advanced Features
    Compared to some paid ITSM solutions, iTop may lack some advanced features that are necessary for complex IT environments.
  • Performance
    Depending on the size of data and usage, iTop may experience performance issues, particularly in larger organizations.
  • Documentation
    While there is documentation available, it may not be as comprehensive or as detailed as that found for commercial software.
  • Development Resources
    Organizations may need to invest in development resources to maximize the potential of iTop, which can offset some of the cost benefits of it being open source.

NexDatacenter features and specs

No features have been listed yet.

iTop videos

+ Add

iTOP Electronic Spinning Top! Review

More videos:

  • Review - iTop Review: GTA San Andreas
  • Review - ITop Electronic Spinner Game Review for Character Options age 8+

NexDatacenter videos

No NexDatacenter videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to iTop and NexDatacenter)

iTop

NexDatacenter

Monitoring Tools
71 71%
Monitoring Tools
29% 29
Log Management
71 71%
Log Management
29% 29
Help Desk
100 100%
Help Desk
0% 0
Product Deployment
0 0%
Product Deployment
100% 100

User comments

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What are some alternatives?

When comparing iTop and NexDatacenter, you can also consider the following products

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.

Sentry Power Manager - Reasons why data centers should use Sentry Power Manager 6.0. Learn about the best data center power management software on the market.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ITDB - ITDB is a web based asset inventory management tool used to store information about assets found in...

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

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