Software Alternatives, Accelerators & Startups
Register | Login

iTop VS RackTables

Compare iTop VS RackTables and see what are their differences

Setuply
Setuply: Transform Clients into Brand Advocates. An AI-powered, purpose-built platform for client onboarding and lifecycle management, helping B2B teams accelerate revenue recognition, boost retention, and scale operations with confidence. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

iTop logo iTop

By your side to ­empower your team and bring your ­customer service to another level

RackTables logo RackTables

Racktables is a nifty and robust solution for datacenter and server room asset management.
  • iTop Landing page
    Landing page //
    2022-08-04

iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.). Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

iTop features, what you can do with it:

  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
  • Manage incidents, user requests, planned outages…
  • Document IT services and contracts with external providers including service level agreements
  • Export all the information in a manual or scripted manner
  • Mass import (manually and using scripts) or synchronize/federate any data from external systems

iTop can be used by different types of persons:

  • Help Desk agents
  • Support engineers (1st level, 2nd level…)
  • Service managers
  • IT managers
  • End-users: a simplified “portal” interface is available to let them submit their requests directly.
  • RackTables Landing page
    Landing page //
    2021-09-23

iTop features and specs

  • Open Source
    iTop is an open-source software, meaning it's free to use and can be customized and modified to fit specific needs.
  • Comprehensive ITSM Features
    iTop offers a wide range of IT service management features including incident management, problem management, change management, and more.
  • Flexibility
    iTop is highly flexible and can be adapted to suit various organizational needs and processes.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface that makes it easy for users to navigate and manage IT services.
  • Community Support
    As an open-source tool, iTop has a strong community of users and developers who contribute to its growth and provide support.

Possible disadvantages of iTop

  • Customization Complexity
    Though customizable, the process can be complex and may require significant technical knowledge and resources.
  • Limited Advanced Features
    Compared to some paid ITSM solutions, iTop may lack some advanced features that are necessary for complex IT environments.
  • Performance
    Depending on the size of data and usage, iTop may experience performance issues, particularly in larger organizations.
  • Documentation
    While there is documentation available, it may not be as comprehensive or as detailed as that found for commercial software.
  • Development Resources
    Organizations may need to invest in development resources to maximize the potential of iTop, which can offset some of the cost benefits of it being open source.

RackTables features and specs

  • Cost-Effective
    RackTables is open-source software, which means it is free to use. This can result in significant cost savings compared to commercial alternatives.
  • Customizable
    Being open-source, users have the flexibility to modify the code to fit their specific needs, providing a tailored solution for their data center management.
  • Community Support
    RackTables has an active user community that offers support and shares plugins, extensions, and solutions, which can be very helpful in troubleshooting and optimizing usage.
  • Comprehensive Features
    RackTables includes a wide range of features for data center management, such as asset tracking, IP address management, and rack space visualization.
  • Web-Based Interface
    The software is accessible through a web-based interface, making it easy to access from different locations without needing to install client software on multiple machines.

Possible disadvantages of RackTables

  • Steep Learning Curve
    New users may find the interface and setup process complex, requiring a significant amount of time to learn and configure properly.
  • Limited Documentation
    While there is community support, the official documentation is sometimes lacking in detail, which can make setup and advanced configurations challenging.
  • No Official Support
    As an open-source project, RackTables does not offer official customer support. Users must rely on community forums and user contributions for help.
  • Scalability Issues
    For very large data centers, RackTables might struggle with performance and scalability, as it was primarily designed for smaller-scale environments.
  • User Interface
    The user interface can feel outdated and less intuitive compared to more modern data center management tools, potentially impacting user experience and efficiency.

iTop videos

+ Add

iTOP Electronic Spinning Top! Review

More videos:

  • Review - iTop Review: GTA San Andreas
  • Review - ITop Electronic Spinner Game Review for Character Options age 8+

RackTables videos

No RackTables videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to iTop and RackTables)

iTop

RackTables

Monitoring Tools
24 24%
Monitoring Tools
76% 76
Log Management
27 27%
Log Management
73% 73
Help Desk
100 100%
Help Desk
0% 0
DCIM Software
0 0%
DCIM Software
100% 100

User comments

Share your experience with using iTop and RackTables. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare iTop and RackTables

iTop Reviews

We have no reviews of iTop yet.
Be the first one to post

RackTables Reviews

11 NetBox Alternatives
RackTables is a great application that is very useful and helpful for their clients in several niches like network addresses, space in racks, and much more that can explore. The most important feature this application offers is documenting hardware assets and network configuration, due to these features, this application is differentiated from other alternatives. This is a...
Source: www.justalternativeto.com
12 Open Source/Commercial Software for Data Center Infrastructure Management
RackTables is an open-source tiny tool for datacenter and server room asset management to keep track of hardware assets, network addresses, space in racks, network configuration, and much much more!
Source: www.tecmint.com

What are some alternatives?

When comparing iTop and RackTables, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Opendcim - a free, web based Data Center Infrastructure Management application.

Sunbird dcTrack - Sunbird is among the most reputed DCIM companies offering data center infrastructure management software, cable management system, infrastructure design and optimization services. Free Consultation 1.800.724.8090.

EasyDCIM - EasyDCIM Is an Control Panel For Automated Data Center Management By ModulesGarden.

Loading...