Software Alternatives, Accelerators & Startups

iTop VS Sunbird dcTrack

Compare iTop VS Sunbird dcTrack and see what are their differences

iTop logo iTop

By your side to ­empower your team and bring your ­customer service to another level

Sunbird dcTrack logo Sunbird dcTrack

Sunbird is among the most reputed DCIM companies offering data center infrastructure management software, cable management system, infrastructure design and optimization services. Free Consultation 1.800.724.8090.
  • iTop Landing page
    Landing page //
    2022-08-04

iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.). Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

iTop features, what you can do with it:

  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
  • Manage incidents, user requests, planned outages…
  • Document IT services and contracts with external providers including service level agreements
  • Export all the information in a manual or scripted manner
  • Mass import (manually and using scripts) or synchronize/federate any data from external systems

iTop can be used by different types of persons:

  • Help Desk agents
  • Support engineers (1st level, 2nd level…)
  • Service managers
  • IT managers
  • End-users: a simplified “portal” interface is available to let them submit their requests directly.
  • Sunbird dcTrack Landing page
    Landing page //
    2023-09-19

iTop features and specs

  • Open Source
    iTop is an open-source software, meaning it's free to use and can be customized and modified to fit specific needs.
  • Comprehensive ITSM Features
    iTop offers a wide range of IT service management features including incident management, problem management, change management, and more.
  • Flexibility
    iTop is highly flexible and can be adapted to suit various organizational needs and processes.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface that makes it easy for users to navigate and manage IT services.
  • Community Support
    As an open-source tool, iTop has a strong community of users and developers who contribute to its growth and provide support.

Possible disadvantages of iTop

  • Customization Complexity
    Though customizable, the process can be complex and may require significant technical knowledge and resources.
  • Limited Advanced Features
    Compared to some paid ITSM solutions, iTop may lack some advanced features that are necessary for complex IT environments.
  • Performance
    Depending on the size of data and usage, iTop may experience performance issues, particularly in larger organizations.
  • Documentation
    While there is documentation available, it may not be as comprehensive or as detailed as that found for commercial software.
  • Development Resources
    Organizations may need to invest in development resources to maximize the potential of iTop, which can offset some of the cost benefits of it being open source.

Sunbird dcTrack features and specs

  • Comprehensive Management
    Sunbird dcTrack offers a wide array of features that allow for detailed management of data center assets, including power, space, and network connectivity.
  • User-Friendly Interface
    The platform is designed with an intuitive web-based interface, making it easier for users to navigate and manage the data center infrastructure efficiently.
  • Real-Time Monitoring
    Provides real-time monitoring capabilities, enabling users to track power consumption, temperature, and other key metrics to ensure optimal data center performance.
  • Integration Capabilities
    Sunbird dcTrack can integrate with various other tools and platforms, enhancing its functionality and allowing users to centralize their data center management tasks.
  • Detailed Reporting
    The software includes powerful reporting features that help businesses gain insights into their data center operations, which aids in better decision-making.

Possible disadvantages of Sunbird dcTrack

  • Complex Installation
    The initial setup and configuration of Sunbird dcTrack can be complex and may require specialized knowledge or professional assistance.
  • Cost
    Depending on the scale of deployment, Sunbird dcTrack can be expensive, which might be a consideration for smaller organizations with limited budgets.
  • Steep Learning Curve
    New users may experience a steep learning curve due to the comprehensive nature of the platform and the myriad of features offered.
  • Performance Issues
    In some cases, users may experience performance issues, especially in larger deployments or when managing vast amounts of data.
  • Limited Customization
    Some users have noted that the software offers limited customization options, which can restrict its adaptability to specific organizational needs.

iTop videos

iTOP Electronic Spinning Top! Review

More videos:

  • Review - iTop Review: GTA San Andreas
  • Review - ITop Electronic Spinner Game Review for Character Options age 8+

Sunbird dcTrack videos

Data Center Connectivity Management with Sunbird dcTrack DCIM Operations

Category Popularity

0-100% (relative to iTop and Sunbird dcTrack)
Monitoring Tools
44 44%
56% 56
Log Management
46 46%
54% 54
Help Desk
100 100%
0% 0
DCIM Software
0 0%
100% 100

User comments

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What are some alternatives?

When comparing iTop and Sunbird dcTrack, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Opendcim - a free, web based Data Center Infrastructure Management application.

Nlyte - Learn more about Nlyte, a global leader providing data center infrastructure management (DCIM) software and tools to help reduce costs and mitigate risk.