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iTop VS Zabbix

Compare iTop VS Zabbix and see what are their differences

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iTop logo iTop

By your side to ­empower your team and bring your ­customer service to another level

Zabbix logo Zabbix

Track, record, alert and visualize performance and availability of IT resources
  • iTop Landing page
    Landing page //
    2022-08-04

iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behaviour.

The belief behind iTop is that a CMDB must be an operational tool. The only way for a CMDB to be accurate and up to date is to be used day-to-day by the IT teams (support agents, IT engineers, etc.). Moreover, the more the CMDB is integrated with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.

iTop features, what you can do with it:

  • Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
  • Manage incidents, user requests, planned outages…
  • Document IT services and contracts with external providers including service level agreements
  • Export all the information in a manual or scripted manner
  • Mass import (manually and using scripts) or synchronize/federate any data from external systems

iTop can be used by different types of persons:

  • Help Desk agents
  • Support engineers (1st level, 2nd level…)
  • Service managers
  • IT managers
  • End-users: a simplified “portal” interface is available to let them submit their requests directly.
  • Zabbix Landing page
    Landing page //
    2024-10-02

iTop features and specs

  • Open Source
    iTop is an open-source software, meaning it's free to use and can be customized and modified to fit specific needs.
  • Comprehensive ITSM Features
    iTop offers a wide range of IT service management features including incident management, problem management, change management, and more.
  • Flexibility
    iTop is highly flexible and can be adapted to suit various organizational needs and processes.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface that makes it easy for users to navigate and manage IT services.
  • Community Support
    As an open-source tool, iTop has a strong community of users and developers who contribute to its growth and provide support.

Possible disadvantages of iTop

  • Customization Complexity
    Though customizable, the process can be complex and may require significant technical knowledge and resources.
  • Limited Advanced Features
    Compared to some paid ITSM solutions, iTop may lack some advanced features that are necessary for complex IT environments.
  • Performance
    Depending on the size of data and usage, iTop may experience performance issues, particularly in larger organizations.
  • Documentation
    While there is documentation available, it may not be as comprehensive or as detailed as that found for commercial software.
  • Development Resources
    Organizations may need to invest in development resources to maximize the potential of iTop, which can offset some of the cost benefits of it being open source.

Zabbix features and specs

  • Open-source
    Zabbix is free and open-source, allowing for extensive customization and modification to meet specific needs without licensing costs.
  • Scalability
    Zabbix can handle a large number of devices and data points, making it suitable for both small businesses and large enterprises.
  • Comprehensive Monitoring
    Zabbix offers a wide range of monitoring capabilities including servers, networks, cloud services, and applications.
  • Alerting and Notification
    It provides robust alerting mechanisms, allowing notifications via email, SMS, and other methods.
  • Flexible Configuration
    The system allows for detailed and flexible configuration, accommodating various specific monitoring requirements.
  • Extensive API
    Zabbix comes with a comprehensive API that allows for integration with third-party tools and custom automation scripts.
  • Strong Community Support
    As an open-source project, Zabbix has a strong community that can provide support and share best practices.

Possible disadvantages of Zabbix

  • Complex Setup and Configuration
    Initial setup and configuration can be complicated and time-consuming, often requiring a steep learning curve.
  • Resource Intensive
    Zabbix can be resource-intensive, particularly on the database side, which might require substantial hardware resources for large deployments.
  • User Interface
    The user interface is considered less modern and user-friendly compared to some commercial alternatives.
  • Documentation
    While comprehensive, the documentation can sometimes be difficult to navigate for new users.
  • Maintenance Effort
    Ongoing maintenance, such as updates and troubleshooting, can be labor-intensive.
  • Dependency on MySQL
    The heavy reliance on MySQL databases can be a disadvantage for users preferring other database technologies.
  • Initial Costs for Large Scale Deployments
    Although the software is free, the costs associated with setting up and maintaining the necessary infrastructure and hardware can be significant, especially for larger deployments.

iTop videos

+ Add

iTOP Electronic Spinning Top! Review

More videos:

  • Review - iTop Review: GTA San Andreas
  • Review - ITop Electronic Spinner Game Review for Character Options age 8+

Zabbix videos

+ Add

An overview of Zabbix 4.0 and how we are using it.

More videos:

  • Review - Zabbix Monitoring Solution - Overview
  • Review - ZABBIX Network Discovery For Dynamic Deployments

Category Popularity

0-100% (relative to iTop and Zabbix)

iTop

Zabbix

Monitoring Tools
3 3%
Monitoring Tools
97% 97
Log Management
5 5%
Log Management
95% 95
Help Desk
100 100%
Help Desk
0% 0
Performance Monitoring
0 0%
Performance Monitoring
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare iTop and Zabbix

iTop Reviews

We have no reviews of iTop yet.
Be the first one to post

Zabbix Reviews

  1. Stan
    · Founder at SaaSHub ·
    Indispensable

    Zabbix has been part of my toolbox for quite some time. I can easily say it's an indispensable tool for me now.

    Managing a dozen servers without Zabbix would be unimaginable. I'm monitoring all of this: CPU, Memory, Hard-drives, website response times, downtime. The UI might be a bit "old school", but everything works flawlessly.

    With regards to hard-drive monitoring, I love the machine learning option that allows you to "predict" the number of days before running out of space. That's quite helpful, as I've got some of my servers down due to running out of space multiple times in the past (before I was using Zabbix).

    👍 Pros:    Open-source|It can monitor everything
    👎 Cons:    The ui is a bit unintuitive in some cases
Self Hosting Like Its 2025
If you’re looking for straightforward monitoring and the thought of setting up a full Zabbix or Grafana stack seems daunting, this software is a real lifesaver. With just one deployment, you can monitor your services and receive notifications through a wide variety of channels including…
Source: kiranet.org
11 Best Nagios Alternatives (Free & Open Source) in 2024
Unlimited scaling: Zabbix is a flexible software that lets you monitor anything you want. It is highly scalable as it helps you manage both multi-tenant enterprise environments and your home.
Source: www.guru99.com
The Best Nagios Alternatives for Server, Application and Network Monitoring
Zabbix is a very strong competitor to Nagios and its development is very encouraging. Zabbix is completely free to use, which makes it a competitor to Nagios Core. Zabbix beats Nagios in the free monitoring market because it has a good frontend, which Nagios Core lacks and it also provides NetFlow monitoring, which isn’t present in Nagios Core – that is a separate paid...
Source: www.websentra.com
The 10 Best Nagios Alternatives in 2024 (Paid and Open-source)
Zabbix, a widely adopted open-source monitoring tool, offers a range of practical features. It allows you to monitor various aspects of your system, including transactions, application performance, and real browser monitoring. With ready-to-use templates for different servers and operating systems, Zabbix simplifies the monitoring process.
Source: betterstack.com
Top 11 Grafana Alternatives & Competitors [2024]
Zabbix offers a unified view of the entire IT infrastructure through its user-friendly web-based interface. It delivers potent visualization capabilities through customizable dashboards, complemented by robust alerting mechanisms and comprehensive support for alert escalations.
Source: signoz.io

Social recommendations and mentions

Based on our record, Zabbix seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

iTop mentions (0)

We have not tracked any mentions of iTop yet. Tracking of iTop recommendations started around Mar 2021.

Zabbix mentions (5)

  • Learning Resources
    Official Zabbix trainings, documentation on zabbix.com ? Source: over 2 years ago
  • zabbix installation
    Hallo, do you know a howto to install zabbix on an ubuntu 20.04 ? I tried the manuals from zabbix.com for MySQL Apache but it didn't work. Source: about 3 years ago
  • How I am getting experience as a linux admistrator (Follow Up)
    He suggested that I indeed should set up a home-lab. To be specific he said that I should create a minimal install of Centos 8 and install zabbix server on it (https://zabbix.com) and monitor a whole bunch of other VMs, services and stuff.. He said that I should set up a variety of VMs and also maybe host a website on one of them. And then if I was able to do that, I could help to share a load of zabbix related... Source: about 3 years ago
  • Ubuntu Impish 21.10 / Zabbix 6.0 LTS
    This is a fresh 21.10 install, using the install repo as detailed on the zabbix.com download page. Source: about 3 years ago
  • One dev conference speaker's family member died, need your help to fill the speaking slot on Nov 27/28
    Well, if you can't find anyone, I am more than happy to fill the slot with something regarding Zabbix - just let me know ;). Source: over 3 years ago

What are some alternatives?

When comparing iTop and Zabbix, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

RackTables - Racktables is a nifty and robust solution for datacenter and server room asset management.

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Nagios - Complete monitoring and alerting for servers, switches, applications, and services

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