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Jitterbit VS Freshdesk

Compare Jitterbit VS Freshdesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Jitterbit logo Jitterbit

Jitterbit is an open source integration software that helps businesses connect applications, data and systems.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Jitterbit Landing page
    Landing page //
    2023-06-21
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Jitterbit videos

+ Add

Introduction to Jitterbit - The Smarter Approach to Integration

More videos:

  • Demo - Jitterbit Harmony 2-minute demo overview
  • Review - Jitterbit Cloud Data Loader for Salesforce

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Jitterbit and Freshdesk)

Jitterbit

Freshdesk

Data Integration
100 100%
Data Integration
0% 0
Customer Support
0 0%
Customer Support
100% 100
Web Service Automation
100 100%
Web Service Automation
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Jitterbit and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jitterbit and Freshdesk

Jitterbit Reviews

Top 15 MuleSoft Competitors and Alternatives
Jitterbit provides the Jitterbit Harmony API platform and API360 to help companies connect SaaS, on-prem, and cloud apps and infuse intelligence into business processes. In Dec 2022, Jitterbit was named a Leader in G2 Grid Report for EDI and iPaaS for mid-market and enterprise organizations.
Source: bstrategyhub.com
13 data integration tools: a comparative analysis of the top solutions
Jitterbit Harmony, the ETL part of the platform, stands out for features such as robust connectors for established enterprise-level solutions such as SAP, Oracle Netsuite and Microsoft Dynamic. It also offers data auto-matching and cloud deployments for highly productive workflows.
Source: blog.n8n.io
Best iPaaS Softwares
Jitterbit is dedicated to accelerating innovation for our customers by combining the power of APIs, integration and artificial intelligence. Using the Jitterbit API integration platform companies can rapidly connect SaaS, on-premise and cloud applications and instantly infuse artificial intelligence into any business process. Our intuitive API creation technology enables...
Source: iotbyhvm.ooo
The 28 Best Data Integration Tools and Software for 2020
Description: Jitterbit offers cloud data integration and API transformation capabilities. The company’s main product, Jitterbit Harmony, allows organizations to design, deploy, and manage the entire integration lifecycle. The platform features a graphical interface for guided drag-and-drop configuration, integration via pre-built templates, and the ability to infuse...
Source: solutionsreview.com
15 Awesome Data Integration Vendors
Jitterbit helps you to simplify the complexity of data integrations so that you can better utilize information for business intelligence. Jitterbit offers an easy-to-use visual interface and wizard-driven tools so that even a business analyst can design, deploy and manage data integrations. Jitterbit provides its users with ETL and data integration solutions. Jitterbit also...
Source: www.youredi.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jitterbit mentions (0)

We have not tracked any mentions of Jitterbit yet. Tracking of Jitterbit recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Jitterbit and Freshdesk, you can also consider the following products

MuleSoft Anypoint Platform - Anypoint Platform is a unified, highly productive, hybrid integration platform that creates an application network of apps, data and devices with API-led connectivity.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Boomi - The #1 Integration Cloud - Build Integrations anytime, anywhere with no coding required using Dell Boomi's industry leading iPaaS platform.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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