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JivoChat VS FlowTicket

Compare JivoChat VS FlowTicket and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

JivoChat logo JivoChat

JivoChat is a live chat that enables you to talk to visitors on your website

FlowTicket logo FlowTicket

Enhance your customer support experience with Flow-Ticket
  • JivoChat Landing page
    Landing page //
    2023-06-28
  • FlowTicket Ticket Details Page
    Ticket Details Page //
    2024-11-15
  • FlowTicket Tickets Table
    Tickets Table //
    2024-11-15

JivoChat features and specs

  • Multi-Platform Integration
    JivoChat integrates seamlessly with multiple platforms such as websites, social media channels, email, and phone, allowing businesses to manage all customer communications from a single interface.
  • Real-Time Visitor Monitoring
    The software offers real-time visitor monitoring, giving businesses insights into how customers are interacting with their site, which can help in targeting proactive chats.
  • Customizable Chat Widgets
    JivoChat offers a high level of customization for chat widgets, enabling businesses to align the chat interface with their brand identity and improve user experience.
  • Mobile App
    JivoChat has mobile applications for both iOS and Android, allowing customer service teams to respond to inquiries on-the-go.
  • Omni-Channel Support
    The platform supports various communication channels, including live chat, phone, email, and social media, centralizing customer interactions.
  • Automated Messages and Bots
    JivoChat offers automated message features and bots to help businesses promptly address customer inquiries and provide immediate assistance even during off-hours.

Possible disadvantages of JivoChat

  • Limited Free Plan
    The free version of JivoChat is quite limited, potentially requiring businesses to subscribe to a paid plan to access more advanced features and capabilities.
  • Complex Initial Setup
    New users may find the initial setup complex due to the range of features and customization options, which can require a steep learning curve.
  • Integration Issues
    Some users have reported issues with integrating JivoChat with other CRM systems or third-party applications, which can hinder its overall utility.
  • Performance on Older Devices
    Performance can be inconsistent on older or less powerful devices, potentially causing slow response times and negatively impacting customer service efficiency.
  • Limited Analytics
    The platform’s built-in analytics might be less comprehensive compared to other specialized analytics tools, limiting the depth of insights businesses can obtain.

FlowTicket features and specs

  • Unlimited tickets and departments
    Unlimited tickets and departments
  • Categories
    Ticket categories
  • Custom email templates
    Custom email templates
  • Custom fields
    Custom fields
  • AI Editor
    AI Editor

Analysis of JivoChat

Overall verdict

  • JivoChat is generally considered a good live chat tool for businesses looking to improve customer support and communication.

Why this product is good

  • JivoChat offers a multi-channel communication platform, allowing businesses to interact with customers via chat, voice, email, and social media.
  • It provides robust integration capabilities with platforms like CRM systems, email services, and e-commerce platforms, which can streamline business operations.
  • The user interface is intuitive and easy to use, making it accessible for both small and large teams.
  • JivoChat includes features such as real-time visitor monitoring, customizable chat widgets, and proactive chat invitations to enhance customer engagement.

Recommended for

  • Small to medium-sized businesses seeking to provide immediate customer support and enhance user engagement on their websites.
  • E-commerce platforms looking to offer customer service and resolve inquiries quickly.
  • Businesses that require a multi-channel communication tool to interact with customers across various platforms.

JivoChat videos

+ Add

JivoChat Review - Unlimited Live Chat On WordPress & Omnichannel Customer Service

More videos:

  • Review - Mike's JivoChat Live Chat Review - SmartSites Partners

FlowTicket videos

No FlowTicket videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to JivoChat and FlowTicket)

JivoChat

FlowTicket

Customer Support
95 95%
Customer Support
5% 5
Help Desk And Ticketing
0 0%
Help Desk And Ticketing
100% 100
Live Chat
100 100%
Live Chat
0% 0
Business & Commerce
100 100%
Business & Commerce
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare JivoChat and FlowTicket

JivoChat Reviews

What are alternatives to LiveChat?
You can try JivoChat: Omnichannel business messenger that helps you connect with your website visitors where they are while increasing conversion rates.
Source: www.quora.com

FlowTicket Reviews

We have no reviews of FlowTicket yet.
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What are some alternatives?

When comparing JivoChat and FlowTicket, you can also consider the following products

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

osTicket - osTicket is a widely-used open source support ticket system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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