Software Alternatives, Accelerators & Startups

JSON Server VS Pointel DCCM

Compare JSON Server VS Pointel DCCM and see what are their differences

JSON Server logo JSON Server

Get a full fake REST API with zero coding in less than 30 seconds. For front-end developers who need a quick back-end for prototyping and mocking

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • JSON Server Landing page
    Landing page //
    2023-08-01
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

JSON Server videos

Angular CRUD with Web API Tutorial Part #3 - Setup Local JSON Server and Mock API Endpoints

Pointel DCCM videos

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to JSON Server and Pointel DCCM)
Development
100 100%
0% 0
Call Center Software
0 0%
100% 100
API Tools
100 100%
0% 0
Communication
0 0%
100% 100

User comments

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Social recommendations and mentions

Based on our record, JSON Server seems to be more popular. It has been mentiond 45 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

JSON Server mentions (45)

  • Building a CRUD app with React Query, TypeScript, and Axios
    We'll be using json-server to create the REST API that we'll fetch data from. In the root of the project, create a db.json file with the contents. - Source: dev.to / 13 days ago
  • Full Stack To Do list, a step-by-step tutorial
    Our backend will be little more than a two-way translation layer between the database and the user interface (UI). Later in this post we will identify other responsibilities of a backend but our implementation will be kept simple to demonstrate the fundamental machinery and concepts. It is worth noting the backend comes in two parts, web server and application server. Both json-server and Express are able to... - Source: dev.to / 12 months ago
  • Improve Frontend-Backend development harmony with JSON-Server
    JSON-Server creates fake REST API with a minimum amount of configuration, it provides a simple way to create mock RESTful APIs and easily define the required endpoints, allows easy definition of the data schema in a JSON file and can serve as a reference for each figure in the project. - Source: dev.to / about 1 year ago
  • Dictionary app
    I thought about usingJson Server (hosting the repo with the words on Github to begin with), Googlesheets, or maybe Firestore (i would prefer not to use it ,to avoid extra costs just in case it gets a reasonable amount of users). It isnt a big app so I just want a simple solution for storing the words and fetching them. Source: about 1 year ago
  • Playwright - Not just for Frontend
    First, I didn't create a backend API for this example, but I used a fake API to test. I created it with json-server and json-server-auth. They are two npm packages that use a JSON file as a database and expose the database in an API. You can find more about json-server in its documentation and about json-server-auth here. - Source: dev.to / over 1 year ago
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Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

What are some alternatives?

When comparing JSON Server and Pointel DCCM, you can also consider the following products

JSON Placeholder - JSON Placeholder is a modern platform that provides you online REST API, which you can instantly use whenever you need any fake data.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

ReqRes - A hosted REST-API ready to respond to your AJAX requests.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Postman - The Collaboration Platform for API Development

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!