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Katalon VS LiveAgent

Compare Katalon VS LiveAgent and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Katalon logo Katalon

Built on the top of Selenium and Appium, Katalon Studio is a free and powerful automated testing tool for web testing, mobile testing, and API testing.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Katalon Landing page
    Landing page //
    2022-09-19
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Katalon features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Katalon videos

+ Add

Katalon Studio: Advantage and Disadvantage to Katalon Studio

More videos:

  • Review - TestProject vs Katalon Studio - An Complete comparison
  • Review - QnA Friday 20 - Selenium or Katalon Studio ? ⭐⭐⭐

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Katalon and LiveAgent)

Katalon

LiveAgent

Automated Testing
100 100%
Automated Testing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Website Testing
100 100%
Website Testing
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Katalon and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Katalon and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Katalon and LiveAgent

Katalon Reviews

Top Selenium Alternatives
Katalon Studio is a versatile testing platform that provides a comprehensive solution for web, API, mobile, and desktop application testing. It's designed for users of all technical levels and features codeless test creation, a friendly UI, and the ability to integrate with various tools and frameworks. Katalon platforms offers both automated and exploratory testing,...
Source: bugbug.io
15 Best Postman Alternatives for Automated API Testing [2022 Updated]
API testing in Katalon Studio is a comprehensive feature that supports all sorts of REST, SOAP/1.1, and SOAP/1.2 calls. Katalon Studio allows testers to collaborate in multiple ways on their API project, including keyword-driven testing and Page Object Model (POM) testing. Katalon’s API automation IDE offers the best functionality for scripting, debugging, and maintaining...
Source: testsigma.com
Best Automation Testing Tools (Free and Paid) | July 2022
Katalon Studio is a simple and powerful automation solution built by KMS Technology for testers everywhere. The tool provides comparable features to popular commercial solutions whilst eliminating the effort to build an automation framework from open sources. Best of all, we’re committed to keeping Katalon Studio free.
Source: www.softwaretestingmaterial.com
20 BEST Selenium Alternatives in 2021
Trusted by over half a million users, Katalon Studio offers the best of both worlds of Selenium & Appium by eliminating their complexities while still remaining a powerful automation solution with advanced features.
Source: www.guru99.com
Top 10 Best Selenium Alternatives You Should Try
Quick Set-up: Katalon Studio provides a friendly UI that enables quick and easy test environment set-up. Testers can easily leverage Katalon Studio’s pre-built templates and test scripts.
Source: www.softwaretestinghelp.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Katalon seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Katalon mentions (4)

  • GPT-3.5 crashes when it thinks about useRalativeImagePath too much
    I didn't realize this spelling mistake was so pervasive (80k GitHub results). Seems to be related to Katalon Studio (https://katalon.com/). - Source: Hacker News / 5 months ago
  • AI in Software Testing: Revolutionizing Quality Assurance
    Katalon Platform follows the Page Object Model pattern and uses a keyword-driven approach for test authoring. It is built on top of Selenium and Appium. - Source: dev.to / 9 months ago
  • free-for.dev
    Katalon.com - Provides a testing platform that can help teams of all sizes at different levels of testing maturity, including Katalon Studio, TestOps (+ Visual Testing free),TestCloud and Katalon Recorder. - Source: dev.to / over 1 year ago
  • Katalon Studio Setup and Api automation
    Go to -> https://katalon.com/ and click on Get Started. - Source: dev.to / over 1 year ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Katalon and LiveAgent, you can also consider the following products

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Robot framework - Robot Framework is a generic test automation framework for acceptance testing and acceptance...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cypress.io - Slow, difficult and unreliable testing for anything that runs in a browser. Install Cypress in seconds and take the pain out of front-end testing.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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